Job Description

Division or Field Office:

Murrysville Claims Office

Department of Position: Claims Department

Work from:

Home in PA

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Exercises independent discretion or judgment in handling complex and/or high exposure commercial liability claims. Evaluates and makes recommendations regarding coverage of claims. Also assists or acts on behalf of claims supervisor and litigation specialist when required.

* This position will work from home and service claims from the Erie, Pittsburgh, and Murrysville Branch territories including Western Maryland and the panhandle of West Virginia.
* This position requires travel within these territories.
* A company vehicle will be provide.

Duties and Responsibilities

Establishes face-to-face contact with Policyholders, claimants and/or their representatives regarding commercial liability claims. Interviews insureds, claimants and others as required.

Conducts extensive investigation into coverage, liability and valuation of claims. Exercises independent judgment and discretion in determining liability and total value of claims. Makes recommendations regarding coverage of claims and utilizes outside experts and counsel when necessary.

Documents claims files. Sets and maintains reserves.

Handles or assists in handling of litigated claims as directed. Makes recommendations regarding litigation as appropriate.

Interacts with Agents, sales management and commercial underwriting. Regularly communicates claims status to all interested parties.

Serves as a resource for other claims handlers regarding commercial liability claims handling.

Assists in training adjusters as requested.

Utilizing available opportunities, remains current on commercial claims handling practices and trends.

Assigns and directs activity of independent adjusters.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Decision Making

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Time Management

Qualifications

High school diploma, or equivalent, required. Bachelor's degree preferred. Five years of previous claims handling experience or equivalent experience in the medical or legal field required. Successful completion of Associate in Claims (AIC) program preferred. CPCU designation or progress toward preferred. Appropriate license as required by state. Valid driver's license and good driving record required.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Occasional (<20%)

Driving; Occasional (<20%)

Pushing/Pulling; Occasional (<20%)

Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely