Job Description

In Experience Collective, we believe in the power of a federated community to create and deliver holistic customer experiences and drive business impact at scale. A community that is made up of diverse styles, voices and views reflecting the diversity of our customers, and giving us the empathy to serve their needs. Nurturing and continuously evolving this culture are our shared responsibility because we create better products together. We believe designing in the open empowers us all to move fast and build experiences without seams.

We share, we jam, we collaborate. We re-use rather than reinvent. We contribute to each other's work to make it better. We work in small, cross-app, interdisciplinary teams to ensure we build experiences that are inclusive, efcient and delightful.

We make to think, we prototype and test. We work from small to large screens. We build both category-leading apps, and seamlessly connected experiences across them.

We tell compelling emotional stories to open space for innovation, win new customers and take our existing customers along. We push boundaries constantly because we believe in the magic of bold ideas. And because it's our responsibility to strive to be best-in-class. We owe it to our company, and our customers.

Do you have a passion for cybersecurity? Enjoy growing and mentoring a team of talented user researchers? We are looking for a strong Principal User Research Manager to lead security research for the M365 Security, Compliance, Identity and Management (SCI-M) suite of offerings. Microsoft 365 SCI-M is one of the fastest growing segments of the Microsoft business, and has seen more than a 40% year-over-year growth in the last 12 months. You can learn more in this blog.

Our team has a culture of innovation and creativity with much opportunity to influence and grow professionally. In this role you will work closely with an interdisciplinary research, design, and engineering team to define, and ultimately deliver future experiences for Microsoft 365 Security.

As a research manager on our team, you will have the opportunity to mentor and grow talent across geographies and define the portfolio of research activities for a fast growing and important part of our business. If you have a passion for solving hard problems and turning complex functionality into beautiful solutions, come join us.

* Planning and Execution: Ability to think holistically and strategically. Proven ability to plan, organize, and manage complex products.
* Communication: Conceptualize complex ideas quickly and convey those thoughts to others in a clear, effective, and motivating manner. Able to conduct insightful, multi-faceted conversations with senior leadership and decision makers.
* Collaboration: Experienced collaborator able to work effectively across broad teams and influence stakeholders of all levels and of all disciplines across Microsoft.
* Cultural Leadership: Proven ability to lead cultural initiatives, having positive impact on team morale and fostering an environment of inclusion.
* Microsoft Values: As a member of the User Research leadership team, candidates must be excellent representatives of the Microsoft cultural attributes and leadership principles.
* Judgement: Excellent product and technical judgment. Consistently demonstrating maturity and intellectual curiosity, helping the team pursue the best ideas.
* A Master's degree in HCI, ethnography, cognitive or experimental psychology, sociology, business planning OR a BA/BS in one of the above fields with significant academic or industry experience.
* 3+ years of people management experience, or relevant experience demonstrating readiness to step up into a people management role.
* 7+ years of research and design work experience, with strong theoretical and practical knowledge of both qualitative (e.g., ethnography), and quantitative (e.g., data analytics), research methodologies.
* The candidate must have a proven track record of driving impact across multiple organizations.
* The candidate must have a proven ability to help teams develop and drive progress on key metrics.
* Must have excellent interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing).
* Experience with data science a strong plus.
* Experience within a computer security or enterprise industry is a PLUS, as well.

Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspective. To that end, we look for diverse applicants, including those from historically underrepresented groups. Your experiences and your demonstrated skill sets are far more important than your level. If you are interested, feel free to apply regardless of your level.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.