Job Description

Career Area:

Marketing / Sales / Product Support

Job Description:

Product Specialist

JOB PURPOSE: To contribute to the Caterpillar and dealer business plan by increasing parts profitability, effective product support capability and efficiency; contributing to dealer parts and service growth and enhancing customer satisfaction. This position supports district office and dealers in achieving parts and service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar parts, service, and products.

JOB RELATED STATISTICS:
Dealers supported: Supports multiple complex dealers

JOB DUTIES: This position is responsible to identify and prioritize areas to improve dealer parts operations efficiency and profitability with target dealers and develop an action plan. They are accountable for its implementation and to capture the associated business performance improvement. The incumbent is a liaison among dealers and other Caterpillar personnel. Incumbent is very familiar with the companys products, organization, processes, policies, systems and methodologies. Incumbent is accountable for identification, analysis and resolution of parts needs and problems in assigned discipline. Position performs complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include developing and meeting expectations in delivering results, identifying and recommending alternative courses of actions, making timely decisions and developing greater communication skills. Collaborates with other Caterpillar teams on negotiations, builds consensus and achieves resolution.

Primary roles of the incumbent include:
Consulting dealers in developing increased product support performance capability in parts operations, identifying performance gaps.
Consulting dealers in developing and implementing an inventory strategy.
Assisting dealers with operational excellence through warehouse operations.
Improving velocity of the supply chain through lead time reduction and freight management.
Consulting the dealer on parts distribution and logistics models to meet customer business needs.
Support dealers on parts business planning and parts inventory facilities at dealership.
Monitoring dealer parts operations metrics, identifying process improvement opportunities, and engaging dealers to deliver improvement results.
Supporting dealers on information systems including advantages and shortcomings for dealer parts operations.
Serving as a dealer advocate in implementing Caterpillar policies and practices.
Improving dealer capability and efficiency through training and communications.
Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes.

Key learning comes from continued experience in their role, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities. Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Basic Requirements:

* Bachelors degree from an accredited university
* 8+ years of specific industry sales experience
* Knowledge of hydraulics marketplace and competition (dealer/distributor/brands market)
* Broad business background, specific long-term industry knowledge and excellent communication skills

Top Candidates Will Also Have:

* An Advanced Degree
* Technical training experience with products or processes
* Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods
* Incumbents will have demonstrated the ability to set strategy, lead projects independently, and work on larger scale with more complex assignments
* Incumbent will provide direction and coaching to other consultants on project assignments.
* Strong analytical skills are required to perform detailed analysis, data interpretation, and to develop business solutions independently.

Additional Information:

* Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
* Preferred locations for this role would be located near the East Coast and the role will be worked remotely and we will still consider all locations with the East Coast preferred.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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