Job Description

Job Description Summary

Job Description

We are looking for a friendly & enthusiastic candidate who enjoys a high paced environment to join our team. Ideal candidate has a high level of independence & ownership, loves to provide amazing customer experiences and enjoys visiting with customers via Webinar/Telephone. This ideal candidate has extensive Human Healthcare industry experience with day to day practice workflow, patient care, account management, project management and/or pharmacy technician experience.

The Implementation Coordinator of National Accounts is the primary liaison for new MedBank clients; onboarding new clients as well as existing clients with their new facilities so that they have a seamless implementation experience from scheduling, shipping & logistics to training. The role has a high level of client engagement, program presentations, data and information collection all while building a client relationship related to providing pre-implementation strategy and management of their MedBank Software/Hardware solution rollout. We are seeking candidates whom are comfortable and knowledgeable in the following job roles:

* Fanatical attention to detail
* Enjoys problem solving, teaching, and coordination with clients via phone
* Management & coordination of multiple client project plans, gathering deliverables in a timely manner
* Comfortable in learning or having experience in logistics planning, coordination of client training, identifying client nursing facility workflows, process management, and technology utilization
* Internal coordination with medical software integration team, supply chain team, solution implementation team, is a key component of the role
* Documenting client-facing written/verbal reports of project status, completion of client profile, tracking client deliverables, documented key contacts, and system management workflow to client and internal MedBank team
* Basic medical formulary data review, manipulation, & management in Excel

Qualifications:

* Required:
* Strong communication and presentation skills via telephone/webinar
* Ability to provide clear and effective oral and written communication
* Strong organizational and project management skills
* Self-management; work independently and effectively
* Passion for amazing client experiences
* Effective problem-solver
* Comfortable with Microsoft Outlook, PowerPoint, Word & Excel
* Strategic planning
* Works well in a dynamic team environment
* Project management experience, minimum of 3 years
* Healthcare experience, minimum of 1 year
* 25% travel required across the U.S. to customer locations
* Preferred:
* Pharmacy experience, minimum of 1 year
* Understanding of interaction of software/hardware applications and accessories
* Exposure to software interface technologies
* Salesforce CRM knowledge

* Education/Licenses/Certifications Required:

* Program Management Certification, PMP Highly desirable
* Certified/Licensed/Registered Pharmacy technician Highly desirable
* Bachelors Degree (BA/BS) - Desired or 3-5 years of equivalent work experience

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

LI-PRO

Primary Work Location

USA CA - San Diego Bldg A&B;

Additional Locations

Work Shift