Job Description

Job Description

Vendor Managed Inventory Technician Vendor Managed Inventory Technician30807



Are you ready to be part of a passionate and hard-working team eager to drive our business forward?

Apply Now and move your career forward with Airgas as a Vendor Managed Inventory Technician in Green Bay, WI!

What you will do:

The VMI Coordinator (also known as Supply Chain Service Technician) supports Airgas' supply chain solution through post-sale implementation and ongoing support of Airgas' electronic data inventory vending solution, Outlook, and Airgas' Inventory Management (EZ TRAC) asset utilization system.

Your responsibilities:

Airgas's electronic data inventory vending solution, Outlook. The features of Outlook's advanced asset utilization system, Airgas Inventory Management (EZ TRAC).

* Provides onsite and remote support for Airgas's supply chain solution (referred to as Outlook) for gases, welding, and safety products as wells as MRO supplies. Installs, trains, repairs & trouble-shoots (on-site, phone, email, and remote) for both internal and external customers.

* Sets-up, programs, and troubleshoots Airgas's product vending machines including PC configuration, help desk support, setting up and maintaining simple networks for data, product testing, software testing, and technical writing of programming/processes.

* Troubleshoots machines and repairs as necessary while also being able to train local team members on same.

* Responds to customer requests for assistance in a timely manner based on established guidelines for machine service.

* Resolves requests for support in a timely manner by addressing issues within the guidelines established for the various priorities.

* Provides communication to both manager and customer including regular status updates for critical and high priority open issues communicating with the user on progress in resolving support cases & bi-weekly updates for medium and low priority open issues with manager.

* Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.

* Provides back-office sales support to sales team members in their efforts to market Outlook Supply Chain Management Programs.

* Assists with development of site specific Outlook service programs through: feasibility studies, preliminary customer proposals, detailed customer site audits, work scope definitions, cost saving evaluations, and customer transition planning.

* Communicates to internal and external customers the merits and features of the following:

* Airgas's electronic data inventory vending solution, Outlook.

* The features of Outlook's advanced asset utilization system, Airgas Inventory Management (EZ TRAC).

* Assists with proposing viable vending supply chain solutions based on customer's needs.

* Maintains work activities in the EZ TRAC electronic case tracking system.

* Tracks all requests to implement the EZ TRAC system at existing customers or prospects.

* Tracks all customer statistics related to EZ TRAC customer utilization.

* Tracks customer issues and any software bugs for resolution.

* Special projects and other duties as necessary.

You will have:

* High School Diploma or GED Required. Two to four year college degree preferred.

* Must have prior inventory management, customer service, sales and/or PC help desk related experience.

* Must have knowledge of software and hardware installation.

* Prior route sales and experience with welding and safety products preferred.

* Ability to spend up to approximately 70% to 80% of time traveling to customer locations in assigned territory or region.

* Proficient working knowledge of Microsoft Office applications.

* Ability to provide administrative support for a Database Management System (DBMS).

* Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

* Ability to build effective relationships with all levels and roles in the organization and to work well both independently and as part of a team.

* Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.

* Strong client-service and continuous improvement mindset.

* Self-starter; self-motivated; operates with a sense of urgency; ability to work independently and under pressure to meet deadlines.

* Demonstrated planning skills and outstanding personal relationship skills.

* Comfortable interacting with a wide variety of people with different personalities and backgrounds within Airgas and outside the Company.

* Ability to problem solve and deal with a variety of concrete variables in situations where only limited standardization exists.

* Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

We take care of you:

Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!

Who we are:

Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.

Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.

Check out what a career at Airgas can offer you!

What do our Team Members have to say about being part of the team?

Great place to work with great growth potential - Director, Atlanta

Opportunity to advance and a great safety program - Driver, Cheshire

Fun people to work with and flexible management - Sales Specialist