Job Description

Company Summary

Join our team! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

Essential Functions

* Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
* Creates and maintains files, records and reports; monitor and track workflow
* Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports
* Communicates with internal and external groups

Job Complexities

* Works on problems of moderately complex scope where action requires a review of a variety of factors
* Researches and obtains information for a wide range of complex data
* Exercises judgment within defined procedures and practices to determine appropriate action
* Follows department processes and procedures and may make recommendation to these processes

Supervision Received or Extended

* No responsibility for the supervision of others

Impact

* Works under general supervision, acting on own initiative
* Uses expertise of more experienced level team members and leverages additional resources to confirm solutions

Knowledge and Skills/Technology Used

* Experience with MS Office suite
* Excellent verbal/written communication skills
* Able to maintain professionalism and a positive service attitude at all times
* Strong detail orientation
* Customer service orientation
* Exercises good judgment
* Working knowledge of company and/or client operating systems

Typical Education

* High School diploma or equivalent

Typical Range of Experience

* 2+ years title industry experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.