Job Description

Company Summary

Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

Under general supervision and reporting to a member of the senior leadership team of Premium Audit, is accountable for contributing to the profitable operation of all businesses within Business Insurance by leading a team who has responsibility for some aspect of determining proper earned premiums on adjustable and reporting form coverage policies or for the servicing of same. Manages a team of approximately 12-18 staff who may be virtual.

Primary Job Duties & Responsibilities

* Coach, mentor and motivate a staff which may be remote. Perform all necessary staff management functions to meet production goals and to assure that compliance and performance standards are achieved.
* Perform in-person visits at least twice annually with staff to assure adherence to our best practices and to monitor the job knowledge level of staff. Where in-person visits are not feasible, manager should have a minimum of monthly calls or 1:1s and periodic virtual desk alongs with staff.
* Manage staff performance through regular conversations.
* Develop and train new staff to achievement of goals by frequent in-person visits or in-office training and with frequent phone check-ins.
* Implement operations and premium audit strategies, policies, work flow processes and standards. Ensure effective utilization of these strategies, policies, etc. by the staff.
* Monitor the performance of the region/functional unit against established goals and performance standards. Initiate action to correct deficiencies where necessary.
* Role requires partnering with Workforce Management team to assure workloads are balanced and appropriate.
* Build and maintain relationships with internal business partners to assure their premium audit needs are being met and concerns are addressed.
* Assure implementation of initiatives to maintain effective use of technology to ensure high quality service to business units and external customers such as brokers, agents and insureds.
* Champion department changes and reinforce training of new products, bulletins, programs and procedures including changes to systems.
* Understand department goals and objectives and effectively manage team and staff in support of these goals.
* Represent the interests of Premium Audit to Fortune 500 representatives, large account brokers, agents and insureds as necessary and appropriate.
* Analyze premium audit issues in support of varied lines of business. Direct the integration of audit related issues with underwriting management to resolve problems.
* Provide management information as necessary and utilize all available resources in a cost effective manner.
* Other duties as assigned.

Minimum Qualifications

* High School Degree or 2 years work experience in Premium Audit required.
* One year operations experience required.

Education, Work Experience, & Knowledge

* College degree in Accounting, Business Administration, or related field preferred.
* 2-3 years management experience preferred.
* 7+ years Premium Audit experience preferred.

Job Specific Technical Skills & Competencies

* Experience leading a virtual team preferred.
* Solid communication skills preferred.
* Analytical aptitude preferred.
* Advanced knowledge of premium audit systems and a solid knowledge of premium audit processing preferred.
* Familiarity with all related Commercial Lines functions (i.e., underwriting and marketing preferred.
* Strong customer orientation preferred.
* Ability to build and maintain successful relationships within the company and with external contacts preferred.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.