Job Description

Optum is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. At Optum, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Positions in this function are responsible for developing and maintaining operational business process documentation. This includes creating detailed outlines of policies & procedures, workflow diagrams, and supporting materials from provided content. Positions in this function will assist with developing and implementing new processes and enhancements as needed. Additionally, this person will assist with workflow management including supporting the team with their daily productivity activities.

Primary Responsibilities:

* Develop and maintain business documentation including policies and procedures
* Develop and document medium to high complexity process workflows
* Contacting members/providers on monthly collections
* Collecting and submitting document to LDSS for Medicaid budgeting
* Updating/ maintaining members budgeting records
* Providing weekly/ monthly reporting on in-arears and other operational requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

* High School Diploma / GED
* Very strong analytic and communication skills
* Proficiency with Excel, Word, PowerPoint
* 1+ years of experience with Managed Long-Term Clients
* Experience with navigating through systems
* You will be asked to perform this role in an office setting or other company location.
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications

* Medicare / Medicaid experience
* Medicare license
* Understanding of UHG operations

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.