Express Service Technician, Auto Full Time SAN ANTONIO/SOUTH PARK,TX
Posted on: 6 Feb 2021
San Antonio, TX
Job Description
Job Description Req/Job ID: 1002255BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Automotive
Store ID: 06136: Sears Auto Center
If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager.
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Job Requirements Job Duties/Responsibilities:
Participates actively with team servicing of every customer vehicle to ensure fast, expert service
Dedicates work time to providing excellent customer service
Promotes teamwork to deliver times and accurate customer care during all operating hours
Demonstrates a sense of responsive urgency to every customer no matter what service is required
Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
Fulfills the customer's needs the first time, every time
Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
Adheres strictly to Sears Automotive Dress Code standards
Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
Racks vehicle safely following Sears Automotive training
Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
Maintains back shop cleanliness and equipment calibration to Sears Automotive standards
Thanks customer, expressing appreciation for the business
Performs miscellaneous duties as assigned
Required Skills:
Valid Drivers License
Successful completion of Sears Automotive Express Technician core curriculum
Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
Maintenance of individual productivity as defined by the business sales per hour standard
Ability to stand and walk for prolonged periods of time
Ability to lift up to 50 pounds
Extended workdays of up to 10 hours, weekends and nights as necessary
Ability to handle stressful situations and work in a fast-paced environment
Ability to read and utilize reports
Extensive spoken communication for customer and associate relationship skills
Must have a valid driver's license
Preferred Skills:
Speed and expertise when installing tires and batteries
Commitment to teamwork and mentoring others
Education Requirements: HS Graduate or Equivalent
License/Certificate Required: Yes
Driver's License Required: Yes
Age Requirement: 18+
Stores, Automotive
6136
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
