Job Description

Job Summary
JOB SUMMARY: At Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas, clinics, physician's offices, admissions and discharges throughout the complex. This position will assist with preventing patient falls by retrieving the Hover Mat/Jack, lifting and moving the patient to a stretcher and transporting the patient back to his/her room. The Transporter position must be able to communicate appropriately and work closely with nursing staff and co-workers. This position delivers patient room furnishings such as bed extensions, sleep chairs, and transports empty beds, as requested, as a backup duty when others are not available.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS:

* Provide personalized care and service by consistently demonstrating our I CARE values:
* INTEGRITY: We are honest and ethical in all we say and do
* COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs
* ACCOUNTABILITY: We hold ourselves accountable for all our actions
* RESPECT: We treat every individual as a person of worth, dignity, and value
* EXCELLENCE: We strive to be the best at what we do and a model for others to emulate
* Focuses on patient/customer safety
* Delivers personalized service using Houston Methodist Service Standards
* Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
* Intentionally rounds with patients/customers to ensure their needs are being met
* Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES:

PEOPLE - 20%

1. Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol.

2. Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.

3. Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE - 30%

1. Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, foley catheters, or infusion pumps, etc., needing special handling.

2. Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.

3. Properly disposes of soiled linen in department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.

4. Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.

QUALITY/SAFETY - 30%

1. Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.

2. Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly.

3. Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.

4. Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.

5. Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.

FINANCE - 10%

1. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION - 10%

1. Offers innovative solutions through participation in performance improvement hospital projects and activities. Completes and updates the individual development plan (IDP) on an on-going basis, including the development of advanced skills.

EDUCATION REQUIREMENTS:

* High school diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE REQUIREMENTS:

* One year of customer service, patient transportation or nursing aid experience preferred

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED:

* American Heart Association Basic Life Support (BLS) or Heartsaver within 90 days of hire/transfer

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
* Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measures
* Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients.

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 312 bed hospital has 17 operating rooms, and more than 1,900 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Centers (ANCC) Magnet Recognition Program and was ranked No. 8 in the Houston metro area and No. 19 in Texas by U.S. News & World Report as a Best Hospital in 2016. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.