Job Description

A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.



We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.



If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.

Role Summary:

-Works within a broad variety of established procedures

-Requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks

-Takes a broad perspective to problems and spots new, less obvious solutions-Identifies key issues and patterns from partial/conflicting data

-Likely to act as an informal resource for colleague with less experience

Responsibilities:

* Independently assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.

* Responds to client questions on product features and provides technical assistance for issues that have been escalated by junior team members.

* Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

* Assists in providing status updates on problem resolution and outstanding issues to other teams.

* Assists with process improvement by contributing ideas to improve team efficiency and client experience.

Qualifications:

Required:

-Bachelor's degree or the equivalent combination of education and relevant experience

-3+ years of total relevant work experience

Job Family: Services & Operations

Track: Operations & Business Sources

Level: S3

Minimum salary (USD) starts at:

42400

(Colorado only*) Salary range minimum is one component of our total compensation and benefits package. *Note: Disclosure as required by sb19-085 of the minimum salary compensation for this role when being hired into our offices in Colorado.

T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits. Please view What We Offer to see what's available to you.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.