Job Description

When youre part of the team at Thermo Fisher Scientific, youll do important work, and youll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, youll find the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Carlsbad, CA / BID Commercial

How will you make an impact?

This entry level sales position is designed to promote the development of the successful candidate who has achieved the academic requirements, may have practical lab experience and has demonstrated a customer centric aptitude applicable to the position, but lacks sales experience in our industry.

To be successful you will comprehend and utilize product features, benefits, and applications accompanied with soft selling skills to follow up and qualify leads, initiate the sales process and successfully promote Company products and services to assist in achieving or exceeding the assigned growth target.

The primary objective of this role is to provide an exceptional digital experience for customers through thermofisher.com web chat.

What will you do?

* Become an expert in specific Biosciences Division (BID) product portfolios

* Respond positively to and expeditiously process all incoming web chat and email inquiries from customers

* Provide a high level of customer service excellence to assist customers digitally through Thermofisher.com

* Triage web-based sales leads and ensure the customer is directed to the appropriate selling resource

* Facilitate the information flow between customers, sales reps/account managers, technical sales specialists customer service and technical services.

* Provide quotes or send the customer to the most appropriate selling resource to author a quote

* Log customer activity in Salesforce.com

How will you get here?

Education

* Bachelors Degree in Life Science required or related lab experience

Experience

* Requires a minimum of 1-2 years related work experience (i.e. customer services, telephone experience). Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint, or like programs.

Knowledge, Skills, Abilities

* Excellent oral, written and presentation communications skills

* Results oriented focus with productive approach to customer support

* Highly motivated, driven and self sufficient to meet target goals

* Demonstrates a professional rapport with customers and co-workers

* Knowledge of Salesforce a plus

* General knowledge of assigned product portfolio and/or customer segment required

* Ability to function effectively in a high-performance team

* Demonstrate a positive attitude and desire to succeed

* Ability to work in fast pace environment and to prioritize workload effectively

* Practical understanding of the sales process & buying cycle

* Computer knowledge, including Microsoft Office packages

* Knowledge of web tools and analytics

* Minimal travel may be required (up to 5%)

* Must possess strong organizational skills, positive attitude, and have the professional mannerisms to hold oneself in any customer situation.

* Individual must be detail oriented, excellent communicator, be self-motivated and work effectively in a multi-task environment.

* Must be able to work with minimal supervision