Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is seeking a Regional Operations Director that manages the operations of Sales Service Centers, Stone Slab Yards, and other regional locations within an assigned geographical Region. Works with Operations Team, Regional Vice President, General Sales Managers and field sales and management teams managing, and guiding of the sales operations. Managers and leads activities concerned with developing and implementing standard operating policies, procedures, and system utilization across the regions locations. This position is located in Dallas, TX.

* Leads in the operations management of Sales and Service Centers (SSCs) to ensure effective results that will maximize profitability. Works with SSC Managers to achieve performance to plan/objectives as well as compliance to standards. Major areas of responsibility include, implementation of new business systems and upgrades, improving customer service and customer experience and partnering with SSC Managers to manage inventory. Position also leads the Sample Express locations where geographically aligned.
* Ensures adherence to company operating procedures at the SSCs. Identifies needs, develops materials, and trains SSC associates as needed. Training may include but not limited to: Accounting (Cash box, Petty Cash, American Express procedures, Accounts Payable, Accounts Receivable), Complaints, Credit, Customer Files, Inventory Management, Pricing Administration, Traffic, Maintenance, Reports, Forms, Paper-flow, Housekeeping, and Safety.
* Conducts semi-annual SSC visitation audits. The audit includes Housekeeping, Operations, and Safety Operations include Inventory Management Procedures, Idle Assets, Cycle Counting, Cash Management Procedures, Banking, Order Management Procedures, Purchase Order Procedures, and Files/Paper-flow. Reviews results with SSC Managers and develops items to address deficiencies. Follows-up and ensures compliance as needed.
* Manages the Physical Inventory Process where and when appropriate.
* Oversees various projects such as new construction, remodeling, or relocation of SSCs, as well as, coordinates with outside vendors to ensure timelines and specifications are met.
* Functions as a liaison between corporate departments and SSCs. Advocate for corporate objectives and deliverables as needed.
* Seeks, defines, and develops improvements to operations at the SSCs. Works with local management to develop tactical planning and implementation of operations programs and projects. Makes recommendations to enhance policies and operating guidelines as needed.
* Responsible for the development and communication of safety programs and training materials. Documents and communicates best practices between regions. Provides support to respective centers to ensure safety goals are met.
* This position reports directly to the VP of Sales Operations. There is a strong relationship to the RVP in the region to develop and drive region plans, as well as significant interface with SSC Managers and their Team Members.
* Performs other related duties as required or as directed by VP Sales Operations
* Overnight travel required

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.