Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





This position is responsible for the leadership and direction of strategic growth of a Tier 0 ($1B and larger) client partner relationship. In this capacity, the incumbent will set strategic and tactical goals and manage the achievement of business profitability through operational efficiency and marketing strategies for the client partner. The incumbent will work closely with the executive team to develop and deliver a strategy to create a best-in-industry client partner experience that generates a compelling return. This position will work hands-on in a fast-paced, performance-based culture owning the success of the client partner relationship. The individual will work closely with an array of teams within and outside Client Partnerships, including: Compliance; Marketing; Data Analytics; Finance and many others to ensure operations teams walk in lockstep with the business and deliver the best possible experience to the client partner. The role is also a single point of contact for the business for multiple teams across the company, and acts as a point of ownership for any cross-functional initiatives that involve operational activities.

Job Description

Essential Job Functions

Leadership: Champion a culture of excellence leading to sales performance and compliance. Provide vision, direction and strategies necessary to lead the business. Ensure business goals and objectives are in line with the overall business strategy of the client partner, both short and long-term. Develop, implement, and measure performance results on a regular basis and take corrective action as required. Ensure talent management and acquisition strategies are in place to provide optimal staffing and performance for the business unit and company.

Strategy: Develop overall plans and budgets related to the client partner P&L. Provide direction to management and oversee progress to ensure that plans are met while being prudent in cost management. Lead, guide and develop the management team toward achieving business goals, growing profitability and expanding customer base. Maintain awareness of market conditions and the impact on the business, adjusting strategies and tactics as needed to achieve results. Maintain or enhance communication with customers, suppliers, etc. to ensure the necessary components are in place to provide superior customer service and identify opportunities for continuous improvement. Oversee operating budgets and operating costs. Responsible for reviewing and approval of all related expenditures. Participate in systems analysis and embrace value-add technology to identify areas for cost reductions and improved customer experience. Direct the marketing and analytics strategies.

Client Relationships: Build direct relationships with key partners. Participate in industry and community organizations to facilitate the recognition and reputation of the company. Serve as the liaison between sales and operations for optimal coordination. Own and monitor SLAs and direct respective teams to address root causes for metrics that are underperforming.



Qualifications:

Degree Required: Bachelors Degree: Marketing, Business or Business Administration

Degree Preferred: Masters degree: Marketing, Business or Business Administration

Work Experience

Preferred 12 or more years of experience

A minimum of 10 years experience in the card services or financial services industries.

10-15 years total experience progressively responsible positions in sales, operations or relationship management, including 5-8 in a senior level position. Prior supervisory experience is required.

Must have a solid understanding of both operations and sales functions. In depth understanding of the financial aspects of a business, including P&L statements and budgets including understanding of the justification process for projects. Significant market pricing knowledge and cost awareness. Excellent communication skills, both oral and written. Ability to interact effectively with all levels of the organization and cross functional departments. Demonstrated negotiation skills. Solid computer skills, including MS Office Suite of products. Strong leadership skills and ability to motivate others to achieve results. Demonstrated ability to make decisions based on sound business reasoning.

Working Conditions/ Physical Requirements

Normal office environment, moderate travel may be required.



Direct Reports

4-10 direct/indirect reports

For more details please contact: Larry Marryott / Executive Talent Acquisition

614-944-3602 (W) 614-581-0581 (M) / Larry.Marryott@AllianceData.com

Education:

Bachelors Degree (Required), Masters Degree

Certifications:



Work Experience

Ten or more years



Skills

Budget Management, Client Account Management, Client Accounts, Client Sales, Credit Card Operations, Cross-Functional Teams, Financial Acumen, Leadership, Marketing Strategies, Market Pricing, Microsoft Office, Performance Metrics, Profit and Loss (P&L) Management, Relationship Management



Alliance Data Card Services

Alliance Datas card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.

Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Datas card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data Card Services.

* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
* All job offers are contingent upon successful completion of credit and background checks.
* Alliance Data is an Equal Opportunity Employer.
* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
* Alliance Data participates in E-Verify.
* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.

To learn more, visit www.KnowMoreSellMore.com/careers

Job Family:

Client Services

Job Type:
Regular