IT Support, Associate 2
Posted on: 1 Feb 2021
Kansas City, MO
Job Description
To support State Streets 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.
Role and Responsibility:
* Field incoming calls from global employees and clients regarding application ID access and password support.
* Document and report on status of pending inquiries regarding system access issues.
* Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
* Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
* The ability to maintain confidential information with sensitivity and professionalism is critical.
* The ability to self-manage by using internal helpdesk SOP knowledge base.
* The ability to adapt to updates in procedures and processes.
State Street
Boston, MA
State Street Corporation, through its subsidiaries, provides a range of financial products and services to institutional investors worldwide. It offers investment servicing products and services, including custody; product and participant level accounting; daily pricing and administration; master trust and master custody; depotbank services; record-keeping; cash management; foreign exchange, brokerage, and other trading services; securities finance; deposit and short-term investment facilities; loans and lease financing; investment manager and alternative investment manager operations outsourcing; performance, risk, and compliance analytics; and financial data management to support institutional investors.
The company also provides investment management strategies and products, such as core and enhanced indexing, multi-asset strategies, active quantitative and fundamental active capabilities, and alternative investment strategies. In addition, it offers services and solutions, including environmental, social, and governance investing; defined benefit and defined contribution; and outsourced chief investment officer. The company provides its products and services to mutual funds, collective investment funds and other investment pools, corporate and public retirement plans, insurance companies, foundations, endowments, and investment managers. State Street Corporation was founded in 1792 and is headquartered in Boston, Massachusetts.
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IndustryBanking/Financial Services
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No. of Employees39,969
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Jobs Posted443
