Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Management, Digital Integrations

Overview:
Digital Customer Solutions team is looking for a Manager of Product Management who will support development of the product strategy, product roadmap, go- to market, and functional and technical requirements definition to increase merchant/psp acceptance for Click to Pay. In addition, this role will be responsible for defining the pilot programs and MVP builds for the partners in partnership of the regional product teams. This role is part of the SRC Global Product Enablement team.
Be part of something special:
Do you have a strong desire to fix problems?
Do you want to help drive change across Mastercard, to build better products?
Are you motivated to be a part of driving a world beyond cash?
Are you agile with a desire to exhibit your skills at the cutting edge?
Do you have high standards for excellence?
Are you a great communicator?

Role Description-
In this role you will:
Contribute to the development and execution of a robust and comprehensive merchant strategy for Global Product Enablement for Click to Pay
Advocate for our acceptance partners by working with them to understand their needs and then leverage those insights to elevate our roadmap and enhance their integration experiences
Create business cases as well as implementation plans for new features
Become SME on the EMVCo SRC APIs and SDK and partner with internal teams and technology teams on help evolving the EMVCo SRC APIs
Evaluating opportunities for enhancements and new features to bring greater benefits to merchants and PSPs
Maintain an excellent knowledge of the merchant payments eco-system including competitive analysis and ad hoc market research
Define and execute a customer success strategy for new partners onboarding and integrating with Click to Pay
Lead creation of documentation and training material for internal customer facing teams such as customer delivery and product delivery, lead training sessions
Provide pre-sales technical consulting to the partners integrating with Click to Pay(SRCis) to support the sales process and ensure smooth handover from sales to delivery
Develop scalable monitoring and certification requirements and processes to ensure that merchant/ PSP integrations with Click to Pay are built to the highest quality technology, security and user experience standards and comply with relevant business policies
Work with the merchant/PSP and customer delivery, to determine and implement a high-quality experience, in line with best practice guidelines

What We Are Looking For:
Product Management experience with e-commerce payments ecosystem, technology platforms and end-to-end transaction flows
Engaging communicator and collaborator with the ability to influence and align multiple various stakeholders to drive results
Relationship building and cross-functional collaboration skills with a strong focus on working across business, and technology teams
Excellent verbal and written communication. Comfortable presenting, influencing and negotiating at senior management level, able to shift gears for audiences from different business disciplines of varying technical ability
Customer empathy and a track record of delivering enhanced customer experiences. A curious and highly proactive and sharp problem solver adept at cutting through ambiguity and making data-driven decisions
Strong technical acumen with a degree in Engineering and/or industry engineering experience.
Strong integrity and work ethic, holding self and others to high standards, able to work autonomously and as part of a team, fostering a positive team culture in line with Mastercard values of trust, partnership, agility and initiative
Experience in payment flows between merchant-payment gateways/acquirers, SDK, API would be a huge advantage

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.