Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of Americas households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the worlds leading merchant acquirer with over $1.4 trillion in annual transaction volume in 2018. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firms new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Accept Domain Product Manager is responsible for the planning, delivery and execution of changes to core acquiring product offerings, as required by the Payment Networks, our clients, or internal stakeholders.

This highly collaborative position requires an individual who has demonstrable product management and ownership skills, and a proven history of successful product delivery. The ideal candidate understands that product management is cross-functional and involves Planning, Building, Supporting, Commercializing features and functionality critical to our merchants payment processing capabilities.

This Product Manager will work closely in partnership with technology to research existing functionality, analyze new enhancements, and ultimately deliver changes or update in support of Merchant Services applications. The role requires an individual that is comfortable with technology, and is able to effectively liaise between the technology teams, client-facing stakeholders, and the payment networks.

Responsibilities:

Provide Product support of Merchant Services payment hosts features and functions, including documentation to Technical Implementations, Client Solutions and other internal business partners

Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders.

Partner with Payment Network Office to determine full list of required network changes

Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements

Define the value proposition for the network changes and impact to clients

Determine initial high-level system impact & estimate technology sizing

Complete deep-dive on system impact, determine design approach and finalize technology sizing

Submit required changes to Demand Management process and determine those in-scope and completed as per network timelines or deferred due to capacity limitations or deferred/descoped due to low/no product demand

Partner with Payment Network Office to secure waivers for deferred changes

Partner with Technology Stakeholders to ensure agreed design approach will deliver on the network requirements and are implemented and executed against

Review and approve all Epics, User Stories and Test plan to ensure that the network requirement is being delivered

Ensure validation is completed post-install to ensure all changes have been implemented as per original network requirements

Deliver information required to update Field Resource tools to inform and educate on changes

Completion of adhoc tasks as required

Requirements:

Bachelor's degree in computer science, business, or related field

2+ years of product or related experience

Payments and merchant acquiring expertise preferred - including servicing, acquiring, processing, or issuing

In-depth understanding of the B2B payments space and payments actors (merchants, brands, acquirers, gateways, vendors, etc.)

Proven ability to drive change

Must have strong organizational skills to plan, organize and schedule resources

Experience with technical concepts and working with technical staff as needed

Strong communication and presentation skills, including written and verbal fluency in English

Ability to develop creative solutions to achieve goals