Job Description

Description

SHIFT: PRN
SCHEDULE: PRN/Per Diem

Capital Regional Medical Center is a fully-accredited healthcare facility with more than 1,100 employees and 500 physicians. A 266-bed, acute-care hospital that offers 24/7 Emergency Services in Leon and Gadsden Counties including a Pediatric ER and an Express Care ER. We also offer a Bariatric Center, Behavioral Health Center, Cancer Center, Chest Pain Center w/PCI, Comprehensive Breast Center, Family Center, Heart & Vascular Center, Orthopedic/Spine Center, Physical Therapy Services, Stroke Center, Surgical Services, Wound Healing Center, Network-of-Care Affiliated Physician Practices, and more.

POSITION SUMMARY:

Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.

ESSENTIAL FUNCTIONS:

* Greets incoming callers demonstrating customer service principles and behaviors appropriately.

* Routes all incoming calls and maintains appropriate telephone records.

* Operates the public address system consistent with established company protocol and procedure including calling all codes and disasters as outlined in CRMC policy and procedures. Ensure all pertinent staff are notified per policy and procedure according to specified code/disaster/safety notification.

* Attends meetings as required.

* Demonstrates Customer Service/Service Plus principles and behaviors appropriately.

* Maintains facilities and equipment to ensure maximum efficiently.

* Regular, punctual and dependable attendance.

* Other duties as assigned.

> Your benefits include:

> 401k

> Paid Time Off

> Medical, dental, flex spending, life, disability benefits

> Tuition reimbursement

> Employee discount program

> Employee stock purchase program

> Student loan repayment

Qualifications

EDUCATION REQUIRED AND / OR PREFERRED:

* High School diploma or GED required

LICENSURE / CERTIFICATION:

* None

EXPERIENCE REQUIRED OR PREFERRED:

* One year of experience preferred but not required.
* Customer Service or Telephone Experience preferred.

SKILLS, KNOWLEDGE, AND ABILITIES:

* Proficient in English
* Excellent customer service skills
* Ability to work and remain calm under pressure
* Ability to work in a confined area
* Ability to handle multiple priorities at one time
* Ability to retain names and numbers
* Must be dependable

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