Collections Professional – Early Stage
Posted on: 30 Jan 2021
San Antonio, TX
Job Description
JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Early Stage Recovery Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
ESSENTIAL FUNCTIONS OF THE POSITION
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Research accounts with debt and communicate with customers via phone.
* Take action based on transaction characteristics as appropriate and necessary.
* Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
* Contact customers by phone in attempt to collect debt.
* Demonstrate friendliness and professionalism when dealing with customers.
* Answer inquiries for customers calling in regarding their unpaid debt.
* Other duties as assigned to meet business needs.
PREFERRED QUALIFICATIONS
(Knowledge, Skills & Abilities)
* Ability to read, write, speak and understand English.
* Type 40 words per minute; use of telephone system and ten key by touch.
* Proficient knowledge of Microsoft Excel and Office is a must.
* Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
* Detail oriented, have strong verbal, written and interpersonal communication.
* Ability to exercise and apply sound judgment to billing disputes.
* Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
* Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
* Ability to work independently with minimal supervision.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Bilingual (English/Spanish) preferred, but not required.
* Consistent and punctual attendance.
EDUCATION
High School diploma or General Education Degree (GED)
EXPERIENCE
0-2 years: Related work experience and/or training in similar field
0-2 years: Collections/Accounting experience
0-2 years: Customer Service experience
WORKING CONDITIONS
Office Environment
(Please note: training and working schedules could include evening, weekend and holiday hours.)
For more information on Spectrums benefits, please click here.
Spectrum
New York, New York
Time Warner Cable (TWC) was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City, with other corporate offices in Stamford, Connecticut; Charlotte, North Carolina; and Herndon, Virginia. From 1971 to 1981, Time Warner Cable, as Warner Cable, owned Dimension Pictures.
It was controlled by Warner Communications, then by Time Warner. That company spun off the cable operations in March 2009 as part of a larger restructuring. From 2009 to 2016, Time Warner Cable was an entirely independent company, continuing to use the Time Warner name under license from its former parent (including the "Road Runner" name for its Internet service, now Spectrum Internet).
In 2014, the company was the subject of a proposed purchase by Comcast Corporation, valued at $45.2 billion; however, following opposition to the deal by various groups, along with plans by the U.S. government to try to block the merger, Comcast called off the deal in April 2015. On May 26, 2015, Charter Communications announced that it would acquire Time Warner Cable for $78.7 billion, along with Bright House Networks in a separate $10.1 billion deal, pending regulatory approval.
The purchase was completed on May 18, 2016; Charter had continued to do business as Time Warner Cable in its former markets, but has now re-branded these operations under the Spectrum brand in most markets (even Charter launched this brand in 2014), though it will continue to use the roadrunner.com email addresses and adelphia.net email addresses to new customers.
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IndustryMedia/Entertainment
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No. of Employees94,000
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Website
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Jobs Posted3319
