Job Description

Job Description Req/Job ID: 1002104BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24808: SHP HVAC Chicago

The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types. Job Requirements Job Duties/Responsibilities:
Performs Preventative Maintenance Checks in customers' homes
Rides with or meets Break/Fix Technician at designated locations to assist with service calls when assigned
Shuttles parts and supplies to Break/Fix Technician when applicable
Works as a dedicated team member to ensure fast, flexible and expert service to every customer
Follows the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
Maintains the highest level of service standards and communicates openly with District Technical Production Manager to assist as needed with resolving customer issues
Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP)
Looks for methods to improve business performance and enhance the customer experience
Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
Adheres to all Company policies and procedures
Completes all Technician training elements successfully within required timeframes
Performs other duties as assigned Years of Related Experience: 1-2 Years License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+ Required Skills:
Knowledge of basic electrical principles
Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information
Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
Ability to read, write and speak English
Ability to receive truck stock at home if a Company vehicle is retained at the Break/Fix Technician's residence or other location
Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
Ability to handle stressful situations and work in a fast paced environment
Ability to follow appropriate industry specific regulations related to handling of hazardous materials
Ability to lift and carry up to 75 lbs.
Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
Ability to drive and travel long distances of over 5 hours
Ability to drive in various weather conditions for long periods of time and in various demographic areas
Ability to access interior and exterior landscapes
Ability to access different levels of terrain while performing duties Preferred Skills:
High school diploma or General Education Degree (GED)

HomeServices
24808