Computer User Support Specialists
Posted on: 30 Jan 2021
China Lake, CA
Job Description
Job Description
The responsibilities of the Computer User Support Specialist include:
Provide technical assistance and support for user queries and issues
Respond to email messages for customers seeking help
Walk customer through problem-solving process
Follow up with customers to ensure issue has been resolved
Create user accounts and provide access control and role verification
Provide users with username and password reset capability
Perform Naval Message parsing
Understand, support and implement AWIS processes and procedures as they apply to the role
Screen, refer and diagnose reported issues
Process web application access requests
Provide end-user software troubleshooting and support for common reported issues
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Basic Qualifications:
HS Diploma
1+ year of experience providing help-desk support in a call center environment.
Knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
Knowledge of web applications
Security+
Secret clearance
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Some Telecommuting Allowed
Work Location:
USA CA China Lake
Additional Work Locations:
USA CA Home Office (CAHOME)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI128771588
General Dynamics
Falls Church, VA
General Dynamics Corporation operates as an aerospace and defense company worldwide. It operates in five segments: Aerospace, Combat Systems, Information Technology, Mission Systems, and Marine Systems. The Aerospace segment designs, manufactures, and supports business-jet aircraft; and offers business-aviation services, including maintenance, fixed-base operation, government fleet, aircraft management, charter, and staffing services, as well as integrated aviation solutions.
The Combat Systems segment engages in the design, development, production, modernization, and sustainment of combat vehicles, weapons systems, and munitions. This segment offers wheeled combat and tactical vehicles; main battle tanks and tracked combat vehicles; weapons systems, armaments, and munitions; and maintenance, logistics support, and sustainment services. The Information Technology segment provides information technology (IT), IT infrastructure modernization, and professional services, as well as cloud, cyber, software development, systems engineering, and data analytics services and solutions.
The Mission Systems segment offers mission-critical C4ISR products and systems, such as space, intelligence, and cyber systems; ground systems and products; and naval, air, and electronic systems. The Marine Systems segment designs and builds nuclear-powered submarines, surface combatants, and auxiliary and combat-logistics ships for the United States Navy and Jones Act ships for commercial customers.
This segment provides nuclear-powered submarines; surface combatants; auxiliary and combat-logistics ships; commercial product carriers and containerships; design and engineering support services; and maintenance, modernization, and lifecycle support services, as well as repair services for navy ships. The company was incorporated in 1952 and is headquartered in Falls Church, Virginia.
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IndustryEngineering
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No. of Employees105,600
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Website
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Jobs Posted7128
