Job Description

Job Descriptions

Job Summary

Responsible for managing the pricing, packaging and documenting new products ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Manages ongoing product management of new and existing products. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

WHO WE ARE

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

How we work

Our team shares Five core principles for how we work together:

-We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customers expense

-We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. Were committed to learning and growth.

-We take our work seriously but dont take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback.

-We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged.

-We trust in the power of data We know how to create valuable data products for our organization

Summary

Within the CXT organization, Comcasts Data eXperience Product & Strategy team is focused on data as an enterprise asset, by Powering the Comcast enterprise through reliable platforms and a self-service data supply chain focused on data privacy, data value, data consistency and quality. This is the cornerstone philosophy of how we treat data. The Product Marketing Manager will responsible for developing our product marketing and content strategies for dx data foundry self-service product suite and dx data products market (launch) in a way that drives awareness and product adoption amongst our user communities.

Core responsibilities

-Utilize content strategy principles to drive improved user experiences and build a robust knowledge library throughout dx to support the UDE, data foundry, dx Portal and other experiences, with an emphasis on self-service capabilities.

-Bring new data products to market (launch) in a way that drives awareness and product adoption amongst external stakeholders; support clear communication for stakeholder-impacting changes or enhancements.

-Build custom content strategies specific to each teams needs, and collaboratively bring them to market.

-Support cross-dx efforts to align on standardization in documentation, content, and product communication. Ensure all documentation and content are user-friendly and consistent.

-Develop an intake process for all data product launches and enhancements (understanding features/changes, stakeholders, users/audiences, and more).

-Create a go-to-market playbook for all launch types and deliverables (for new product launches, major/minor releases or enhancements, and decommissions), including user guides, communications (Teams messages or email blasts), training, recorded demos, any data references or release notes, landing pages (in WordPress or Confluence), and deployment communications.

-Conduct content audits for various lines of business within dx to ensure consistency in branding and artifact repository.

-Manage updates and revisions to all technical literature on an ongoing basis as enhancements are made to products.

-Build strong relationships and collaborate directly with product owners, SMEs, and key stakeholders to ensure knowledge gaps are filled in all end-user documentation, use cases are correct and updated, and that the end-user community is supported.

-Understand user experience/as well as industry standards as they relate to data knowledge and support.

-Create in-depth, compelling communications (for launches, deployments, enhancements, updates, etc.) and positioning on a range of subjects, including dx products, services, and other internal communication topics.

Employees at all levels are expected to:

-Understand our Operating Principles; make them the guidelines for how you do your job

-Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

-Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services

-Win as a team - make big things happen by working together and being open to new ideas

-Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

-Drive results and growth

-Respect and promote inclusion and diversity

-Do what's right for each other, our customers, investors and our communities

-Consistent exercise of independent judgment and discretion in matters of significance

Required Skills and Experience:

-Minimum 5-years of work experience in content strategy and knowledge management and support in a fast-paced environment

-Familiar with of a wide range of enterprise technologies related to business intelligence and data warehousing, to facilitate knowledge transfer to business analysts and less technical audiences

-Exemplary communication, leadership and organizational skills with the ability to work with various functional areas, including field, Region, Division and Corporate personnel.

-Successful record of accomplishment in executing technical training programs and supporting a wide range of users

-Demonstrated analytical skills applied to learning effectiveness

-Relevant examples of experience producing and delivering knowledge content required

-Ability to work independently and manage a team

-Cable industry experience a plus

-MBA or relevant masters degree preferred

Qualification:
- Bachelors Degree or Equivalent
- Generally requires 5+ years of related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.