Job Description

Bed Bath & Beyonds IT Service Management (ITSM) team strives to provide seamless service and customer experience across all channels of Bed Bath & Beyond. By focusing on the customer first and creating an environment that stresses entrepreneurship, ownership and innovation, the team creates engaging experiences that build customer loyalty and drive revenue growth.

Bed Bath & Beyond is seeking a Senior ServiceNow Architect to join the organization as a core team member of the ITSM team to focus on developing and implementing ServiceNow solutions for the ITSM and ITOM processes and systems. This person will focus on the design and architecture of the ServiceNow platform.

Job Description:

* Serves as a Subject Matter Expert (SME) in large-scale enterprise IT Service Management (ITSM), Discovery and Asset Management.
* Provides oversight and guidance on system design, maintenance, and implementation of corporate and client ServiceNow instances.
* Provides an architectural framework for information system development, maintenance, and enhancement efforts and understands user and process requirements and ensure those requirements can be achieved through high quality deliverables.
* Develops technical solutions, basis of estimate, and Enterprise IT architecture to address the large-scale Enterprise IT challenges.
* Support and facilitate integration of data gathered from external sources into existing ServiceNow Platform.
* Assists business development teams to determine critical pain-points and discuss innovative ITSM and Enterprise IT solutions.
* Assists management in researching existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure that company services match business trends.
* Develops technical and ITSM solutions that meet or exceed our internal customer requirements while minimizing risk during execution.
* Assists and supports client activities to eliminate gaps or inconsistencies in the initial solution, architectural design, deliverables, benefits and messaging.

Demonstrated experience in the following technical and ITSM areas:

* Systems Administration and IT Infrastructure Management
* Experience with incident handling, problem management, and change management.
* IT Service Management Hands on Design and Implementation
* Competency in use of CMDB, incident, problem, asset, change, knowledge, and service management processes Incident & Problem Management
* Service Catalog
* Request Management & Service Desk
* Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B etc

Minimum Qualifications:

* Bachelor's degree in computer science, information technology, or a similar technical field
* Ten or more years experience of ITSM/Enterprise IT solution development and delivery management
* Good oral and written communication skills
* Strong analytical, teamwork and customer engagement skills
* Understanding and ability to script automated processes. Agile Scrum methodology Experience
* Ability to lead client facing workshops and meetings, and conduct calls with business teams independently or in support of business process/requirements gathering efforts
* Experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
* Excellent verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels.
* ITIL V3 Foundation Certification preferred
* Retail domain preferred
* Ability to work effectively with on-shore/off-shore team environment
* Mentor off-shore team members and provide day to day work instructions

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-844-MYHRSC1

Email: myHRSC@bedbath.com

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.