Job Description

Job Description JOB DESCRIPTION:
As a primary contact for Safeway customers, the Personal Shopper provides friendly, courteous, and
helpful service. The Personal Shopper, with the use of a computer, is responsible for compiling online
merchandise orders for customers. The Personal Shopper will process approximately 10 to 20 orders per
day. Using a hand held computer and a printed list of items the Personal Shopper will retrieve items from
the shelves to fill the on-line order, checking and bagging requested grocery items. Once the order is
complete the Personal Shopper will return to the processing area for verification and to load the order on
to the delivery truck. The personal shopper is responsible for accurate and timely assembly of customer's
online product orders from the store shelves to the delivery truck.
JOB DUTIES:
Safeway Personal Shopper employees are generally responsible for completing the following job duties:
1. Provide customer service as currently defined by the employer within the scope of the position and
within company policy.
2. Operate hand held computer/scanning unit to check in item from the order, ensuring the merchandise
matches the order.
3. Ability to identify and locate items in a proficient manner within the three categories of the store
(ambient, chilled, and frozen).
4. Verify order for accuracy.
5. Bag grocery items and place into bins.
6. Push filled cart (12 items per bin or lesser larger items 6 bins per cart) to the back room area to be
staged on to hand trucks.
7. Push loaded hand truck to the delivery truck
8. Load filled bins onto delivery truck
9. Maintain cleanliness of sore and back room area.
10. Other duties as assigned.
JOB RELATED QUALIFICATIONS:
1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or
related experience.
2. Ability to interact with customers and co-workers.
3. Ability to understand and read, and follow directions.
SUPERVISORY RESPONSIBILITIES:
None
PERMITS/LICENSES:
Varies depending on store location and state/county requirements.
WORK ENVIRONMENT:
%Inside: 95% %Outside: 5%
Temperature Extremes: N/A
Chemicals: N/A
Safeway, Inc. Seattle Division
SAFEWAY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Page 2 of 2
2004
Human Resources
Job Title: Personal Shopper
MACHINES, TOOLS, AND EQUIPMENT:
cart with bins, hand held computer with scan gun, hand truck, labels, cash register
PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)
Lifting:
Frequently lifts 1-20 lbs. Occasionally lifts 21-35 lbs. Seldom lifts 36-50 lbs.
Carrying:
Frequently carries 1-20 lbs. Occasionally carries 21-35 lbs. Seldom carries 36-50 lbs.
Pushing / Pulling:
Frequently pushes/pulls 1-35 lbs.
Reaching:
Frequent waist to shoulder reaching. Occasional floor to waist and shoulder and above reaching. Seldom
below knee reaching.
Standing:
Constant standing while on job. Sitting allowed on breaks.
Walking:
Constant walking while on job.
Climb/Balance:
Seldom. May use stepstool or ladder to reach upper shelves.
Trunk Functions:
Frequent bending head down/up. Occasional neck rotations, bending/stooping, twisting, crouching.
Upper Extremity:
Frequent handling/grasping. Seldom fine finger manipulation, forceful gripping.
Vision:
Use of peripheral vision and depth perception to move around store as well as rear area and push carts
and hand truck in crowded store as well as the back area. Use of near vision to read labels, tags, process
orders and check hand held computer screen.
Hearing:
To receive instructions and information from manager and other employees, to interact with customers.
Speech:
Used to provide service to customers, provide information to other employees and use the
telephone/intercom.
Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet
overall job requirements.