Job Description

About Us:

Founded in 1962, Raymond James Financial, Inc. is a Fortune 500 diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. Headquartered in Florida, Raymond James Financial has approximately 8,000 financial advisors in 3,000 locations throughout the United States, Canada and overseas. With over 125 consecutive quarters of growth and Service 1st culture, Raymond James Financial aims to be the premier alternative to Wall Street.

Job Summary:

Administers and manages complex enterprise technology solutions during shift hours (12pm - 9pm MT) at our Denver, CO (80239) Data Center along with on-call rotation. Acts as primary support and central point of contact on large or multiple systems with significant impact across the firm. Provides primary hands on support of server and infrastructure related hardware. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge.

Essential Duties and Responsibilities:

Manages and maintains complex systems.
Performs implementations and upgrades in compliance with security guidelines.
Ensures availability, security and integrity of assigned systems.
Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
Ensures adherence to Service Level Agreements regarding application availability.
Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.
Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and environment problems quickly.
Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
Assists in capacity planning, performance monitoring and tuning on assigned systems.
Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
Participates in project meetings supporting business objectives.
Requires non-business hour work requirements for change windows, patching, or other updates. Ability to take on call responsibilities.
Performs other duties and responsibilities as assigned.

Qualifications

Experience and Skills:

Minimum of a Bachelors degree MIS, Computer Sciences, Business or related degree and three (3) years of relevant experience preferably in systems or application administration or a combination of education, training and experience.
Must work a non-standard shift including nights and/or have on-call responsibilities.

Required:
Concepts, principles and practices of systems administration.
RHEL, SUSE, Ubuntu, CentOS, Fedora - required
VMWare Virtualization software
Data Center hardware support best practices
Monitoring tools to ensure required availability of assigned systems
Virtualization and private cloud technologies

Desired:
Microsoft server related OS experience - highly desired
Experience with the following hardware desired: Cisco UCS Blades, HP ProLiant
Network and security concepts and technologies
Project/Quality Management
ITIL Practices/Change control/LeanIT
Automation, monitoring, and testing using Shell, Perl, Python, and Ruby
Software deployment systems for patching and application deployment

Licenses/Certifications:

None required.

Competencies and Behaviors:

Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.