Job Description

Job Summary:

Utilizes knowledge and skills gained through experience or training to provide advanced administrative support of a function within a unit or department through clerical skills. Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in the resolution of complex problems and issues.

Essential Duties and Responsibilities:

Applies advanced skills and procedures appropriate for the position within assigned functional area.

Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues.

Schedules, reports, and tracks information for department.

Collects data for preparation of various reports, budgets, and variance analyses.

Compiles data for reports and collates into a single report.

Assists in preparing, reviewing, or auditing reports.

Assists with more complex research and investigation. May prepare analyses of information.

May assist in orienting and training lower level employees.

May assign and check the work of lower level employees and/or be designated as lead worker.

Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

Basic office practices, procedures and methods.

Basic mathematical calculations.

Key internal and/or external contacts to request assistance from or utilize expertise.

Skill in:

Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to:

Build solid, effective working relationships with others.

Coach others in the development of their skills.

Execute instructions and request clarification when necessary.

Provide courteous, timely service when addressing customer questions and concerns.

Speak clearly and concisely.

Convey information clearly and effectively through both formal and informal documents.

Constructively work under stress and pressure when faced with high workloads and deadlines.

Plan, organize, and coordinate work assignments.

Promote team cohesiveness, cooperation, and effectiveness.

Work independently with minimal supervision.

Educational/Previous Experience Requirements:

High school diploma or equivalent with a minimum of five (5) years experience in customer service or an office environment.

~or~

An equivalent combination of education, experience and/or training.

Licenses/Certifications:

None required.