Qurate Retail Group

Full-Time Work-at-Home Customer Service Specialist (Ashland, KY)

Posted on: 27 Jan 2021

Ashland, KY

Job Description

Make someone's day every day! Shop with Cornerstone customers with the purchase of indoor and outdoor home dcor, clothing and accessories. In addition, our agents are empowered to assist our internal and external customers with service related functions. An awesome perk of working from home is there is no commute and offer great schedules!

Job Description Details

Must Haves:

Ability to learn, retain and employ multiple order entry systems and support various brands.

Must be able to sit for long periods of time (at a computer, speaking with customers)

Strong PC skills to include: Internet, Microsoft Windows, and Outlook

Strong organizational, detail orientation and follow through skills

Strong communication skills and a desire to build customer loyalty

Work at Home Technical Requirements

Must live in the following counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan.

Must have to follow area codes: 606 or 859

System Requirements:

Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications a full specification list will be provided after your interview. Here are a few of them:

Computer and headset compatible with Cornerstone Brands specifications

High-speed internet connection

For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option

Standard Analog Phone Service from a local phone company or bundled service from your internet provider

The following services and devices are not permitted: Call Waiting, Cellular Phones, Voicemail, Call Forwarding, Satellite, dial-up, Internet phone service, Wireless routers.

Keys to Success

At Cornerstone, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

About Cornerstone Brands

Cornerstone is comprised of four interactive, aspirational home and apparel lifestyle brands: Ballard Designs, Frontgate, Grandin Road, and Garnet Hill. Cornerstone operates separate ecommerce sites for all the brands, distributes more than 265 million catalogs annually, and has 16 retail and outlet stores. The Cornerstone brands are part of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, Qurate Retail Group), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is 1 in video commerce, 3 in ecommerce in North America and 3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

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Qurate Retail Group

Chester, PA

Qurate Retail, Inc. is comprised of eight leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and RyllaceTM (collectively, “Qurate Retail GroupSM”) – all dedicated to providing a Third Way to Shop®, beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 380 million homes worldwide via 15 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. In addition, Qurate Retail Group is among the top 10 ecommerce retailers in North America (according to Internet Retailer) and is a leader in mobile commerce and social commerce. Qurate Retail, Inc. also holds various minority interests and green energy investments.

 

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