Manager, ServiceNow Administrator
Posted on: 27 Jan 2021
Chicago, IL
Job Description
KPMG is currently seeking a Manager, Service Management to join our Digital Nexus technology organization.
Responsibilities:
* Support day to day technical administration including release management, coordinate platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing, manage change control and perform technical issue/problem resolution as level III support
* Work with business analysts, project leaders, scrum masters and customers to coordinate release schedules and supervise development activity in the release process
* Lead and support other platform administrators
* Manage the migration of code between ServiceNow instances and deployments to production for scheduled go-lives
* Provide guidance and support to Product Managers, technical platform leads, project teams, process and operational managers in areas of the ServiceNow platform needed to support the delivery of product roadmaps
* Monitor ServiceNow performance and processes with a focus on performance and stability, maintaining KPIs
Qualifications:
* Minimum five years of experience providing technical management and mentoring to junior team members, being a positive influence and fostering strong teamwork and collaboration
* Bachelor's degree from an accredited college or university
* Certification in ServiceNow system administration required, ITIL Foundation certified or related experience preferred
* Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
* Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans
* Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG
New York, New York
KPMG is a multinational professional services network, and one of the Big Four accounting organizations, along with Deloitte, Ernst & Young (EY), and PricewaterhouseCoopers (PwC). Seated in Amstelveen, the Netherlands, KPMG employs 207,050 people and has three lines of services: financial audit, tax, and advisory. Its tax and advisory services are further divided into various service groups.The name "KPMG" stands for "Klynveld Peat Marwick Goerdeler." It was chosen when KMG (Klynveld Main Goerdeler) merged with Peat Marwick in 1987.With a worldwide presence, KPMG continues to build on our member firms' successes thanks to our clear vision, maintained values, and our people.
At KPMG, our promise of professionalism to each other, our clients and the capital markets we serve compels us to align our culture of integrity with our values, words and actions. At KPMG we are committed to education and lifelong learning as they are central to building strong communities and economies.
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IndustryConsulting
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No. of Employees207,050
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Website
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Jobs Posted1487
