Operations Supervisor- Image Services Admin
Posted on: 27 Jan 2021
Monroe, LA
Job Description
The Image Services Team Manager will coordinate and direct the daily functions of an operations team. Management responsibilities include, but are not limited to, review of daily productivity metrics with the team and individual members of the teams.
* Holds every employee on their team accountable for results including compliance to all pertinent regulatory policy. Monitor adherence to all prescribed metrics of performance which include but are not limited to customer satisfaction, cycle times, productivity goals, and pipeline management.
* Ensure policy communication is completed and validate employee understanding of required policy.
* Gives employees honest and clear feedback regarding strengths, opportunities and areas for development. Ensure employees are provided with the appropriate tools to successfully execute their responsibilities. Provides regular coaching and guidance for employees so they can improve their performance.
* Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
* Actively plans for the development of all employees that will strengthen current and future capabilities and enable them to contribute fully. Values continuous learning by fostering a climate for the learning and development of self and others.
* Demonstrates the ability to act in a decisive, urgent and committed way to achieve results
* Participation in various projects and feedback sessions to positively impact workflow, policies and procedures, system enhancements, etc.
Qualifications:
Required Two or more years experience in a robust operations environment
Preferred Two or more years Mortgage Banking or Financial Services experience
Preferred - Bachelor Degree or equivalent work experience
Skills: Project management, delegating, process management and follow-up, problem solving.
Strong PC skills (proficient knowledge of Windows XP, MS Word, Excel, Visio, and PowerPoint required; Access, Project, Publisher, Acrobat Pro, Access, Lotus Notes a plus)
Strong analytical skills, ability to achieve challenging goals
Ability to monitor and report operational statistics and management reporting as defined
Superior verbal and written communication skills, interpersonal skills, and excellent telephone etiquette.
Advanced ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.
Tact and good judgment in confidential situations and proven experience interacting with senior management, customers, and vendors.
Ability to meet deliverables and function calmly in situations of high stress and tight timetables
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
