Job Description

Role Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

CIB Finance and Business Management are seeking a dynamic self-motivated individual to be the Business Management (BM) Lead to support the Global Wholesale Payments Operations lead. The successful candidate will work day to day with the Global Payments Operations lead where they will build a strong relationship and become a key partner focusing on the groups strategic agenda, business strategy, planning, communication and governance.

They will also be expected to develop, and nurture key relationships with other Operations BMs as well as counterparts in the Business and Technology space to support an end to end as well as functional approach. The individual must be a highly collaborative partner, have a strategic mind-set, and be process oriented, with a proven track record (and 6+ years experience) of relevant skills in Payments, Business Management, Operations, Project Management, and / or Business Strategy. The role will report to the lead BM of the Wholesale Payments Client Service, Implementations and Operations group.

Responsibilities

Strategy And Planning:

With supported lead, develop and own future plan and strategy for operational support reflecting Business plans over the short to medium term and beyond (1 3 years, 3+ years).

Conduct horizon scanning, summarize and inform.

Own group Objectives, Goals, Strategies, Measurements (OGSM) development and accountability process.

Structural Governance Ownership:

Manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events.

Assess and enhance Group organization and structure.

Be Aware of Strategic Investment Proposals/subsequent delivery) and performance Vs Plan.

Operational Delivery and Optimization:

Deliver data-based insights and actionable recommendations to enhance productivity, improve Client experience and reduce risk over all timeframes.

Deliver monthly MIS to Operational lead focused on outcome and Metrics That Matter.

Partner Management/Teamwork:

Focus on developing Product centric end 2 end approach, partnering, challenging and influencing as a matter of course. Emphasis on relationships with TS Product, Client Service and Technology and shared awareness and decision making.

Build strong relationships with functional partners (HR/Controls/Comms/Finance Management and wider F&BM colleagues) to promote partnership and shared awareness.

Active in development of junior team members and other employees.

Communication

Build a strong Payments operations story, deliver to internal ops population and external stakeholders

Develop platforms for creating connectivity between senior leaders and broader org to share achievements, challenges and organizational vision

Functional Skills and Attributes:

Project Management. Ability to effectively manage multiple projects simultaneously.

Execution and Delivery. Deep execution experience with a demonstrated ability to meet and enforce deadlines

Analysis and Curiosity. Strong analytical and organizational skills; ability to challenge organization and understand ways of working

Data Literacy. Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect

People Development. Strong focus on developing self and other employees with emphasis on equity.

Judgement. The ability to act independently and make proactive recommendations. The ability to work under pressure, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.

Future Focused / Strategic. Able to look forward to visualize future demands, opportunities and challenges. Able to understand complex context and issues quickly.

Communication. Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders

Flexible or Adaptable. Able to quickly shift gears and work on projects of varying nature with individuals across different regions, levels, functions

Responsibilities

Strategy And Planning:

With supported lead develop and own future plan and strategy for operational support reflecting Business plans over the short to medium term and beyond (1 3 years, 3+ years).

Conduct horizon scanning, summarize and inform.

Own group OGSM development and holding to account.

Structural Governance Ownership:

Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning events.

Group Organization and structure.

Awareness of Strategic Investment Proposals/subsequent delivery) and performance Vs Plan.

Operational Delivery and Optimization:

Deliver data-based insights and actionable recommendations to enhance productivity, improve Client experience and reduce risk over all timeframes.

Deliver monthly MIS to Operational lead focused on outcome and Metrics That Matter.

Partner Management/Teamwork:

Focus on developing Product centric end 2 end approach, partnering, challenging and influencing as a matter of course. Emphasis on relationships with TS Product, Client Service and Technology and shared awareness and decision making.

Build strong relationships with functional partners (HR/Controls/Comms/FM and wider F&BM colleagues) to promote partnership and shared awareness.

Active in development of junior team members and other employees.

Communication

Build a strong Payments operations story, deliver to internal ops population and external stakeholders

Functional Skills and Attributes:

Project Management. Ability to effectively manage multiple projects simultaneously.

Execution and Delivery. Deep execution experience with a demonstrated ability to meet and enforce deadlines

Analysis. Strong analytical and organizational skills

Data Literacy. Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect

People Development. Strong focus on developing self and other employees with emphasis on equity.

Judgement. The ability to act independently and make proactive recommendations. The ability to work under pressure, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.

Future Focused / Strategic. Able to look forward to visualize future demands, opportunities and challenges.

Cognition. Able to understand complex context and issues quickly.

Communication - Strong interpersonal and communication skills.