Job Description

Description

The Clinical Programs Pharmacy Technician 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Clinical Programs Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Job Description

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, they help drive health awareness with patients through Rx Education and targeted quarterly campaigns. They assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs while also providing counseling. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. The Pharmacy Technician Representative 2 works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. They follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

The Clinical Programs Pharmacy Technician 2 oversees:

* Medication Therapy Management
* Prescription drug optimization in cases where patients are taking multiple medications
* Drives health awareness with patients through Rx education and targeted quarterly campaigns
* Places outbound calls to confirm patients are taking drugs and provides counseling

Required Qualifications

Candidates for this position must have the following skills:

* Pharmacy Technician license in the State of Florida
* High School Diploma or equivalent
* Excellent communication skills both written and verbal
* Applied knowledge of insurance processing, customer service or call center processes and practices
* Must live within a 60 mile radius of Tampa, FL

Role Desirables

* Associate's degree or equivalent work experience
* Experience in mail order and/or retail pharmacy setting
* Ability to speak both English and Spanish fluently
* Previous call center experience in a pharmacy setting
* Strong communication and telephonic skills
* Ability to solve problems and encourage others in collaborative problem solving
* Self-directed, but also able to work well in a group
* A positive, proactive attitude, energetic, highly motivated and a self-starter
* Work ethic that is focused, accurate and highly productive

Scheduled Weekly Hours

40