Job Description

Requisition ID: 273548
Work Area: Customer Service and Support
Expected Travel: 0 - 100%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Location: Downers Grove, IL (and various client sites nationwide)

Purpose and Objective:

SAP America Inc. seeks a Senior Support Engineer at our Downers Grove, IL location and various client sites nationwide for analysis of system landscape and technical issues.

Expectations and Tasks:

Analysis of core business processes for all applications. Delivery functional or technical tasks in MaxAttention projects. Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Take the full responsibility for the quality of the delivered tasks and is accountable for the success. Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO). Deliver Expert Guided Implementation. Drive the development of necessary supportability features and support offerings. Assess the impact of business changes and product innovations. Manage internal service development projects. Deliver high-end services without tool support. Develop comprehensive service offerings and drives industrialization. Analysis of functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Develop trainings, specifications and documentation. Initiate and lead new initiatives and activities for preventive services. Develop concepts for service / business process / best practices. Build up expert knowledge and develops support services for new products/ components and ramp-up solutions. Deliver root cause analysis of complex situations. Uses Agile methodologies for iterative software development. Gathers business requirements and creates user stories in issue tracking tools. Communicates regularly with customers IT and business users either onsite or remotely. Perform quality assurance (QA) activities to test technical and functional solutions. Create and complete test cases each Sprint and guides user acceptance testing. Provide training documentation and delivers trainings to business and IT users. 100% travel required to various client sites nationwide.

Education and Qualifications/Skills and Competencies:

Bachelor's degree in Computer Science, Engineering, Mathematics, or related field of study and 6 years of experience required. The company will also accept a Master's degree and 4 years of experience.

Work Experience:

Experience must include 4 years in: Implement, test, train applications and processes; integration topics like user integration, system integration and process integration; Creating detailed architecture blueprint as basis for the other work streams (like General Basis Support); Setup the software logistics, provide user access and introduce security aspects; Setup the migration landscape and migration tools; Define the customer target operational model; Design and implement application lifecycle management; Integrate new business solutions or technical components into operation; Setup or optimize operation control center. 100% travel required to various client sites nationwide.

Travel: 100% travel required to various client sites nationwide.

Internal use only: reference code lhrs4262

EX:OUT

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: