Job Description

This role has diverse responsibilities, driving the implementation of new features and functions into the OptumRx instance of ServiceNow to meet the needs of the business. The Capability Manager will partner with business teams and technical resources to define and manage ServiceNow development projects using Agile approaches. You'll make presentations to stakeholders on project scope, benefits, status and expected results, while ensuring projects are completed on time and in scope.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Gather business needs, evaluate for fit/value, and drive to completion
* Compose user stories, guide developers, UAT test and manage user roll-out
* Diagram and evaluate existing processes; interpret into ServiceNow requirements and solutions
* Utilize sandbox environment to understand system functionality and create mockups of new functions
* Create demos, Visio process flows, PowerPoint presentations and other documents to better communicate the project and its deliverables
* Utilize good project management processes including set up of regular meetings, providing meeting notes and frequent status updates to project, demand and stories
* Ensures details are properly documented and managed for project success
* Troubleshooting issues and assisting users with general ServiceNow questions and support

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Undergraduate degree or equivalent experience
* 4+ years of experience bringing software development projects from conception through go-live
* 2+ years of experience writing Agile stories
* Experience creating and delivering presentations on complex topics to stakeholder audiences
* Proficient in PowerPoint, Excel and Visio
* You will be required to adhere to UnitedHealth Group's US Telecommuting Policy
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* 2+ years with ServiceNow Agile module
* ServiceNow Administrator certification
* Knowledge of PBM operations
* Ability to successfully manage and execute in situations with high levels of ambiguity
* Excellent written and verbal communication skills
* Ability to multi-task and perform effectively in a fast-paced environment
* Able to think independently and consider cross-functional and downstream impacts

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The salary/hourly range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: health care, healthcare, pharmacy, pharmacy benefit manager, PBM, capability, project management, product management, product owner, Agile, ServiceNow, RxServiceNow, telecommute