Job Description

Job Description
Customer Service Representative Southington CT

Come Build The World With Us

This is the career youve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Who You Are
Youre a curious problem solver who has the ability to bring big ideas to life. Youre creative and scrappy but can navigate a large organization with ease. Youre agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You also have:

* 0 to 1+ years of experience within customer service; call center environment preferred
* High School Diploma or its equivalent
* Proficient in Microsoft Office; Excel, PowerPoint, Word, etc.
* SAP & Salesforce preferred

What Youll Do
As the Customer Service Representative team located in Southington CT, you will support our Contact Centers daily operational rhythms. This includes handling of customer inquiries, sales order maintenance needs and problem resolution. As a Contact Center team member, you will communicate with customers via various channels using designated ERP, operating systems and web-based tools. Specifically, youll:

* Effectively and professionally handle all customer inquiries - calls, email, web and fax transactions to ensure satisfaction, while supporting Stanley Black & Deckers Key Performance Indicators (KPIs). KPIs measured will include abandonment rate and answer time
* Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
* Consistently improve and manage customer communication flow on promotions and product information.
* Update, maintain, and analyze customer account profiles
* Maintain working knowledge of all company products, services, and promotions

Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

* Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
* Learning & Development: Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
* Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.
* Purpose-Driven Company: Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Stanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.

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EEO:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.