Job Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Childrens, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Position Overview

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers. The Keyholder supports the management team in exceeding customer expectations and achieving financial goals.

Essential Duties & Responsibilities

Building responsibilities: Opening/Closing procedures of store (i.e., open and close registers for business), complete returns and exchanges in the absence of a manager, open/close the doors to the building. Support the management team with the maintenance of daily tasks. Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management. Partner with managers in checking Task Tracker and Retailweb for updates weekly. Communicate tasks and follow up to management and associates. Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales. Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions Acquire and maintain knowledge of Polos product and visual presentation standards in order to effectively service customers. Maintain merchandise in accordance with Polos visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with Polos lifestyle philosophy. Maintain a professional appearance consistent with established guidelines.

Experience, Skills & Knowledge

2 - 4 years of retail sales experience, preferably within the luxury retail market. Strong written and oral communication skills Ability to build and maintain positive working relationships with customers, management and co-workers.