Job Description

Job Description

Compensation: $23.37 hourly

*After 3-6 month introductory period, schedule will change to 9:00am-6:00pm or 10:00am-7:00pm and will also begin the on-call rotation.

POSITION PURPOSE

To deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems
Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.
Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
Communicate application problems and issues to EHR Team and other management as necessary.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Identify and learn appropriate software applications used and supported by the organization
Provide support for the testing of EHR application and updates.
Other duties as assigned.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES - COMPANY WIDE

Regularly attends work except for approved absences
Attends all training as required
Maintain professional, champion behavior
Provides quality customer service
Provides services with a commitment to service excellence
Works in a way that exhibits a commitment to personal excellence
Team oriented and values diversity

QUALIFICATION(S): DESIRED DEMONSTRATED KEY COMPETENCIES

Communication - Oral
Communication - Written
Flexible Thinking
Multitasking/Planning
Problem Solving
Teamwork

WORKING CONDITIONS & EXPOSURE RISK

No identified risks of exposure

Job Requirements

QUALIFICATION(S): EDUCATION

High School/GED required
Bachelor's degree preferred in computer science or related field

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

At least three (3) years equivalent work experience required if no bachelor's degree
Experience with troubleshooting principles, methodologies and issues resolution techniques
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.