Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Client Onboarding Associate ensures an outstanding experience for new Ally Lending clients. They own the execution of the client onboarding process from the stages of contract completion through release of portal credentials and ensure an extraordinary onboarding experience. This role is crucial to client first impressions post-sale, and sets a precedent for the high standard of accuracy and passion for client success that we deliver.

The Work Itself

* Work with the Sales/Account Management team to ensure flawless onboarding for new clients, executing the process from initiation of account enrollment through to handoff to the client's Account Manager.
* Support and educate clients throughout the onboarding process, providing an industry-leading "white glove experience" for new clients, to build trust and early product adoption
* Clearly communicate account setup requirements and expectations with both internal and external clients
* Engage in customer-centric problem solving with relevant team members, to ensure a consistent onboarding experience regardless of client complexity.
* Document completion of onboarding steps in Salesforce, remaining within defined target SLAs
* Proactively collaborate on improvements and efficiencies in established onboarding processes, with the goal of continuous improvement to enhance client experience.

The Skills You Bring

* 2-4 years of experience in sales support or related role
* Bachelor's degree in related field preferred
* Proficiency in Microsoft Office 365 products
* Salesforce experience preferred
* Proven project delivery skills
* Demonstrated strong organization skills, attention to detail
* Excellent communication skills and relationship management skills
* Ability to identify and proactively act on changes to internal and external processes to improve or streamline work
* Demonstrated ability to deliver high quality results with speed and efficiency
* Capability to think creatively to solve problems to achieve client and company goals.
* Demonstrated ability to deliver favorable results in the face of pressure
* Experience using Salesforce or similar CRM tool a plus

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.