Job Description

Key Responsibilities:

(Describe the main activities the job-holder will perform;

Design and Construction (D&C;).

* Participate in the development of corporate standards and specifications that govern all aspects of design and construction of critical facilities and critical infrastructure of all facilities-types
* Ensure adherence to corporate standards for design, construction and operation of critical facilities.
* Conduct reviews and provide required approval to construction and renovation projects occurring within critical facilities and for those that impact critical systems in mixed-use and satellite facilities within the sub region.
* Coordinate with CTI team to ensure capacity planning for new projects meets requirements
* Maintain perspective on new and emerging technologies and analyze potential uses within portfolio
* Review all procurement and engineering specifications and participate in the procurement process to ensure consistency in approach across regions
* Maintain industry awareness of new technology infrastructure hardware, trends, and future requirements.
* Coordinate with regional and global Facility Management and Sustainability teams on all new projects to identify opportunities and incorporate best practices

Operations

* Manage overall service delivery in Strategic and Satellite data centers and other Critical Facilities, provide support in the management of other critical systems located in facilities throughout the region.
* Participate in the development of and regionally maintain corporate standards for maintenance of critical equipment and operation of facilities
* Maintain an inventory of critical components for use in sharing best practices, expediting repairs through leveraged parts positioning
* Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility
* Identify common failure scenarios based upon installed base of similar components and configurations of equipment, focused to preempt outages with similar precedents across Citi and industry
* Review all new capital and renovation projects within the region with respect to operational requirements
* Coordinate operations of Critical Facilities and systems within the region with FM and Sustainability teams to identify opportunities and incorporate best practices

Change Management

* Oversee use of global change control procedure for critical systems invasive maintenance and changes to ensure proper business level and CTI coordination is met, coordinate with other non-facilities changes and events in critical environments
* Review change management policy utilization across the regional facilities management teams and ensure strict adherence to policy
* Manage regional escalation and approval method for emergency changes and events
* Act as the regions top-level CRS approver class in existing change management applications
* Review change management schedules across facilities to ensure that production/cob paired facilities do not have coinciding work schedules
* Work with the global team to develop metrics on maintenance durations and outages to review comparable operations and ensure windows are adequately scheduled.
* Act as advocate on behalf of regional site managers in scheduling required maintenance and repairs.

Outage Reporting/Incident Response

* Take responsibility for CRS incident escalation and coordinate all cross-business/function communications
* Participate in technical response team to provide 24/7 remote support of all complex situations and outages
* Manage CRS executive level communication with respect to incidents and events
* Develop and manage the regional process for preliminary, ongoing, and final incident reports, post mortems, CAP plans, and audit grade documentation
* Identify root cause and share failure analysis across teams to ensure similar conditions are proactively addressed

Audit and Risk Control

* Cross-reference inventory of equipment against manufacturers notices and industry alerts, and internal incidents for at-risk hardware and systems architecture
* Take ownership stake for the open critical systems environments audit issues, resolve through coordination with regional staff and critical systems operations, incident, and D&C; teams.
* Utilize global policies and documentation in responding to internal and external audits of critical systems environments, participate in the audit process
* Review business and TI infrastructure risk assessments to ensure proper facilities installations and operating standards are in place to meet requirements
* Review existing policies, standards, and procedures for D&C;, operations, change management, and incident response to ensure effectiveness and adequacy
* Conduct desktop and site (where required) pre-audits for all planned external audits
* Strategy and Planning

* Act as CRS owner for the planning, development, and execution of critical facilities strategies.
* Maintain as-built documentation and load conditions up to date for critical systems based upon operations inventory and data
* Develop critical sites space, power, and cooling capacity plan and strategy in coordination with global and regional TI teams.
* Identify future risks and shortages in capacity in time to develop coordinated plans for hardware placement and potential expansion
* Coordinate with CTI GDCS team to identify and measure consolidation opportunities
* Act as advocate for hardware consolidation, providing proper metrics to facilitate the business case in terms of facility capital expenditure avoidance and other energy/operational savings
* Identify need and initiate critical systems capital projects where required due to space/power constraints or the condition of existing equipment and environments.
* Manage right-sizing of infrastructure and right placement of facilities/hardware to ensure just-in-time capacity is available without adding risk of delays to business/CTI projects
* Attend TI and business hardware planning meetings to ensure CRS preparedness for upcoming projects
* Maintain industry awareness of future hardware trends and their potential impact on facilities

Knowledge/Experience:

* Able to demonstrate success over an extended period in the provision of engineering and operational management in mission critical facilities within either a financial services or large corporate environment.
* Experience in the management of internal and external technical resources.
* Significant experience of delivery thought management and leadership without direct operational responsibility.
* Significant experience of managing professionals over a geographically and culturally diverse region.

Skills:

* Strong leadership & people management skills
* Knowledge and understanding of customer service quality principles.
* Research methodologies
* Audit and review
* Project Management
* Process implementation, review and optimization
* Continuous improvement
* Change Management
* Advanced written and verbal communication skills
* Line management of Remote Teams

Qualifications:

* A bachelor's degree or equivalent in Electrical, Mechanical Building Services or associated engineering discipline
* Membership of an appropriate professional body
* 6-10 years of work related experience

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Job Family Group:

Corporate Services

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Job Family:

General Services

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Time Type:

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