Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of Americas diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the companys customer and employee experience, business and risk management transformation, and growth agenda.

Enterprise Services and Portfolio Management (ESPM) CTO organization is responsible for running investment optimization, technology portfolio management, enterprise services, and application rationalization of all applications used within Wells Fargo Technology. The organization is focused on defining technology strategy and solutions for the tools and data supporting IT Business Process Management and Enterprise Business Process Management functions.

We are currently seeking an experienced Systems Support Analyst for an opportunity to embrace a cutting-edge Agile methodology accountable for technical support, maintenance, and relationship management for a suite of applications aligned to Enterprise Services and Portfolio Management (ESPM). The successful candidate will join a talented team focused on ServiceNow application sunrise efforts as well as continued service availability and operational readiness activities for existing PAC2000/Remedy application environments. This role represents is an exciting opportunity to become a core contributor to the Chief Technology Officers transformation agenda to accelerate Wells Fargos Speed, Stability and Scalability!

Responsibilities include:
Level 2 production support including; resolution of complex technical issues, providing expertise with vendor applications and infrastructure and configurations.
Responsible for the continual update and maintenance of applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes.
Middleware installation and configuration.
Lead the resolution of complex issues or escalates as needed to meet established service level agreements.
Use diagnostic tools to troubleshoot complex computer application problems or restore service.
Monitor batch cycles and troubleshoot to root cause during failures.
Managing Change events, including enhancements, upgrades and patching.
Lead and drive projects, track and maintain accountabilities, and follow through to completion.
Act as an escalation point for application support and troubleshooting.
Act as a lead in providing application design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs.
Analyze business requirements and to identify the key resources that Manage and balance risk while making sound decisions in high pressure situations.
Mentor & lead less experienced team members.

Required Qualifications
* 5+ years of systems support analysis experience demonstrated through work or military experience
* 3+ years of experience working in managed services as demonstrated through work, military, or education
* 5+ years of experience with Linux or Windows operating systems
* 4+ years of distributed servers platform experience
* 3 + years of leadership experience including coaching, training, and mentoring
* 3+ years of client relationship management experience

Desired Qualifications
* Experience supporting an enterprise-level environment
* Ability to interact with all levels of an organization; including management
* Strong team or technical leadership experience
* Strong verbal, written, and interpersonal communication skills
* A BS/BA degree or higher
* Knowledge and understanding of technology development: high-availability and high volume transaction processing systems
* 2+ years of ServiceNow experience
* 3 + years of Wells Fargo application development management experience
* Knowledge and understanding of project management principles and the Systems Development Life Cycle (SDLC)
* Experience building partnerships and consulting effectively with leadership

Other Desired Qualifications
Knowledge of .Net, Java, software lifecycle release tools (UDeploy, Subversion, Github), workflow tools, or other experience in application support.
Knowledge of infrastructure and/or application support and maintenance processes not limited to EACO, vulnerability remediation, DMAN/AMCT, enhanced monitoring solutions, etc
Exposure to Wells Fargo Wells Fargo Remedy Asset Management (PAC2000) application
Basic understanding of networking concepts.
Knowledge and skill set in: CA Autosys, NDM, SSIS, IIS, Basic SQL Server Administration, PAC200/Remedy Administration/Application Support

Street Address
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
AZ-PHX-Northwest Phoenix: 2150 W Pinnacle Peak Rd - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.