Job Description

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

Humana Long-Term Care is seeking a bilingual(English, Spanish) Care Coach who will visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities 75-90% local travel.

* Work with identified members to assess their care needs.
* Assist in planning and implementing interventions to meet those needs.
* Assist in coordinating services, and monitoring and evaluating the case. management plan against the member's personal goals.

Required Qualifications

Care Coaches shall meet one of the following qualifications:

* Bachelor's Degree with at least 2 years of relevant experience.
* Registered Nurse (RN), licensed in the state of Florida with at least 2 years of relevant experience.
* Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience.
* Six years of professional human services experience.

Care Coaches shall meet all of the following qualifications:

* Bilingual English/Spanish - Must be able to speak, read and write in both languages without limitations or assistance.
* Position is Temporary Work At Home due to Covid. This position has the potential to reenter the field (travel to members homes) when it is safe to do so.
* This role is part of Humanas Driver safety program and therefore requires an individual to have a valid state drivers license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
* Must have a separate room with a locked door that can be used as a home office, to ensure you and your patients have absolute and continuous privacy while you work.
* Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite).
* Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook
* This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
* AHCA Fingerprint Required.
* Must be within a reasonable driving distance to West Palm Beach County

Preferred Qualifications

* Bachelor's degree in Social Work, Sociology, Psychology, Gerontology or related field OR Licensed Practice Nurse
* Preferred Candidate to live in Zip Code(s): 33409, 33415, 33413, 33411
* 701B Certification
* Medication application (RFA) experience
* Prior experience with Medicare & Medicaid recipients
* Prior nursing home diversion or long term care case management experience
* Road Warrior who enjoys traveling long distances
* Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems
* Experience working with geriatric population
* Experience with health promotion, coaching and wellness
* Knowledge of community health and social service agencies and additional community resources

Additional Information

Position is Temporary Work At Home due to Covid. This position has the potential to reenter the field (travel to members homes) when it is safe to do so.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Any associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

40