Job Description

Job Descriptions

Job Summary

Responsible for designing, testing and turning up circuits in all regions of the CDV and/or Commercial Services network on the Test & Turn Up team. Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed. Troubleshoots and provides resolutions according to established practices and procedures. Provides project management and status updates. Contributes on cross-functional teams, as required. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

* Designs internal circuits and oversees CDV demark to switch. Includes port assignments both in databases and in the physical network elements.
* Tests and turns up new circuits in a production CDV and/or Commercial environment, according to Comcast practices. Follows established practices and procedures.
* Interfaces with commercial customers in regards to commercial product offerings. Troubleshoots issues, providing resolutions according to established practices and procedures.
* Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups.
* Coordinates and implements new features, technologies, upgrades and patches in the production environment with respect to circuit design, turn up and test.
* Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.
* Opens and updates service tickets in database/tracking system.
* Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
* Provides knowledge and guidance to junior team members.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Salary:

Pay Range: $27.66 - $41.49

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.