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Customer Service Consultant - $16/hr plus Quarterly Bonuses up to $2,000
Posted on: 13 Jan 2021
Pittsfield, MA
Job Description
This position is currently working from home until our office in Pittsfield, MA reopens. Once our office reopens, you will transition to working on site.
Pay:
$16.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What you'll do
Build a relationship with the customer throughout the call
Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
Exceed customer satisfaction, efficiency metrics, and issue resolution targets
Identify areas of improvement and convey trends in customer calls to leadership
Navigate multiple software applications and technologies simultaneously
Use conflict management skills and maintain professional composure
What you'll need
Strong problem-solving skills and the ability to think analytically
Excellent communication and relationship building skills
Passion for helping others
A successful track record working in a high-volume fast paced environment
Regular and reliable attendance
Ability to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Wayfair
Boston, MA
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
Our Promise
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 18 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
Our Culture
Wayfair is a rapidly growing company with a variety of career opportunities. We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.
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IndustryE-commerce
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No. of Employees16,700+
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Website
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Jobs Posted90
