210056085 - Product Manager II (Chase Auto Preferred)
Posted on: 13 Jan 2021
Fort Worth, TX
Job Description
As a Product Manager II in Chase Auto Preferred (CAP), you will support efforts to take critical business processes and scale them as the program expands nationally. You will be the owner and expert of customer- and dealer-facing processes that form the foundation for the success of the CAP program. This role will be on the business team reporting to the Business Operations and Execution Lead, who is responsible for leading customer and dealer experiences for Chase Auto Preferred.
The role requires a person who is driven, detail-oriented, and an innovator. The program has just stood up core processes and the Product Manager II will look to run with them. A candidate with a mind for constant process improvement, innovation, and thinking outside the box will be successful. It is also important to be collaborative and maintain excellent communication among the team and key stakeholders, as the program moves fast and requires the support of the broader organization to achieve its goals.
Key responsibilities will include:
* Dealer-facing operations
* Run critical processes that support the onboarding of new dealers into the CAP program
* Create tools and methods to support fast operational scaling with no errors or waste
* Support the dealer monitoring process, and collaborate throughout the business and sales teams to create efficiencies
* Support the billing process, ensuring that billing is occurring accurately and in a timely manner
* Customer-facing operations
* Manage the complaints processes across all customer channels
* Support the collection of customer feedback through various channels and the aggregation of it into meaningful insights
* Ad Hoc program support
* Support the creation of automated controls on business processes, including quality checks and validations
* Provide program management support where needed
Qualifications
* 2+ years of experience in business operations and detail-oriented, structured roles
* A major focus on attention to detail and a passion for flawless execution
* An innovative curiosity to constantly improve and build processes
* A obsession for providing the best customer (and dealer) experiences
* A proactive ownership mentality
* Strong communication
* Strong proficiency in Microsoft Office suite, especially Excel
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
