Job Description

We have an exciting opportunity to share!

Field Service Engineer

The Field Service Engineer (FSE) installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems, creates and maintains positive internal and external relationships with a mentality of continuous improvement

The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.

Key responsibilities

* Install, repair, calibrate, clean and test instruments.
* Follows logical troubleshooting procedures and diagnoses problems in a timely matter.
* Build and maintain positive customer relationships
* Conduct professional behavior with team and customers.
* Follows expense guidelines and Danaher compliance policies
* Develops positive partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.
* Reviews solutions with customers; discusses needs and ensures a safe operation situation.
* Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.
* Compliance with all regulatory and company required documentation and service work orders.
* Performs on-call duties to cover weekends and overnights
* Ability to cover other regions in vital situations
* Markets and sells service to Radiometer customers
* Attend and participate in Sales Presentations within own region

Position Requirements

* One year FSE or related experience prefer medical field
* AS Technical Associates Degree or Electronic Technology Diploma and/or Military experience
* Proficient with analyzer network/connectivity setup and support directly to Laboratory Information System/Health Care Information systems.
* Preferred experience with Radiometer Aqure installation and troubleshooting
* Primary language English
* CompTIA A+ certification preferred
* Basic Networking or IT system upgrades / troubleshooting experience
* Up to 50% travel overnight
* Hold a valid driver license with a good driving record over last three years required
* Participation in the Companys automobile program is a requirement of this position. You will receive a company car to conduct company business in accordance with the program provided that you meet the eligibility requirements of the program.
* Effective in making appropriate service decisions within given time frames
* On Call required at certain times
* Ability to lift or maneuver 40 lbs.

Personal Trait Profile

* Must be self-motivating with a positive outlook and focused on quality work.
* Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development
* Exhibits a need to succeed by setting personal goals to outperform company metrics
* Must communicate timely and accurately with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Why is This Position an Attractive Opportunity?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to best-in-class medical entities. We look forward to considering you for the team!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include reasonable accommodation, health, dental, vision, 401K, vacation and Employee Assistance Program to name a few.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.