Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers needs are understood and supported. The group is also accountable for ensuring regulators expectations are met and that employees have the tools and training necessary for success.

The Commercial, Investment, and Centralized Complaints Executive Office is actively searching for a Business Support Consultant to join our team. This role will perform business support functions related to continuous change management initiatives.
This role will perform all business support functions for their respective Executive Office, partnering with shared services functions within ECMO, including but not limited to:
Technology Sprint Support
Change Management / Procedures Governance
Operational Business Reviews
Root Cause Analytics / Reporting / Operational Metrics
Operational Risk Control
Issue Management
Release Support
Relationship Management
Coordination of consistent deliverables across the Executive Offices
Coordination of Change Management Activities

Please Note: Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications
* 3+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience

Desired Qualifications
* Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
* Ability to create and improve process through strategic thinking
* Knowledge and understanding of issues or change management processes
* Experience leading complex change initiatives
* Ability to develop and manage business relationships
* Ability to take initiative and work independently with minimal supervision in a structured environment
* Ability to influence and collaborate at all internal organizational levels
* Experience communicating in both written and verbal formats with senior executive-level leaders
* Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
* Ability to lead projects/initiatives with high risk and complexity
* Ability to develop improvement processes and implementation strategies to ensure business continuity/contingency plans

Other Desired Qualifications
* Advanced knowledge of organizational procedures, operations and applicable compliance rules and regulations
* Ability to exercise independent judgment and creative problem solving techniques and possess critical thinking skills
* Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
* Strong organizational skills, with the ability to document key decisions, action items and pro-actively ideate program enhancements, process improvements, and next generation attributes.

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

SD-Sioux Falls: Min: $51,100 Mid: $72,000

Street Address
SD-Sioux Falls: 3201 N 4th Ave - Sioux Falls, SD

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.