Job Description

Division or Field Office:

Richmond Branch Office

Department of Position: Claims Department

Work from:

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Erie Insurance is continuing to hire and is utilizing virtual interviews to ensure the well-being of our candidates and employees. Please note there may be delays in our hiring process.

Exercises independent discretion or judgment in handling of personal lines and commercial auto claims involving questionable or clear liability issues. Handles simple property damage and litigation claims, limited to small claims court.

* This is a remote, work from home position.
* The candidate can live anywhere in Northern VA, Central VA or Tidewater VA.

Duties and Responsibilities

Establishes immediate contact with Policyholders and claimants, conducts investigations, interviews insureds, witnesses and physicians, evaluates and makes recommendations regarding coverage.

Sets and maintains adequate reserves, obtains reports and related materials, determines liability and total value of claim, and issues checks or declines payment.

Documents files and submits final report.

Identifies subrogation situations and initiates appropriate action.

Within designated authority, negotiates with plaintiff attorney as required.

Develops and applies a working knowledge of legal and medical claims terminology and procedures.

Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.

Participates on Catastrophe Team when required.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Competencies

Ability To Learn And Follow Procedures

Ability To Maintain Composure

Ability to Manage Complexity

Decision Making

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Stress Tolerance

Time Management

Qualifications

High school diploma or GED required. Bachelor's degree preferred. One year claims adjusting experience, preferably with casualty claims, or equivalent educational experience, required. Position requires incumbents to provide support for property claims during periods of heavy volume. Appropriate license as required by state.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Occasional (<20%)

Driving; Rarely

Pushing/Pulling; Occasional (<20%)

Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely