Job Description

Security Customer Trust Manager

Location: Remote United States

The Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dells business. We are currently experiencing incredible growth in order to meet the security needs of the worlds largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.

Join us as a Security Customer Trust Manager on our Product & Application Security (PAS) team in the United States to do the best work of your career and make a profound social impact.

What youll achieve

As the Manager of Dells Product Security Customer Trust Team, you will be a strategic leader driving continuous improvement of our Customer Trust program in relation to product security. Reporting to the Director, Product Security Incident Response (PSIRT), you will manage customer product security inquiries, communicate product security information to customers and handle other customer-related issues related to product security. You will also evangelize and educate customer-facing teams about Dells product security practices to influence customer transparency and continue to build customer trust.

As a people leader, you will provide leadership, mentorship, technical direction, career development and performance for a distributed team of passionate and highly motivated individuals.

You will:

* Define and implement a strategy to respond to all potential and existing Dell Technologies customer requests regarding product security practices, supporting and enabling winning new business and retaining existing customers
* Create a portfolio of sales / customer consumable materials that describe the security posture, policies, controls, process and practices for Dell products
* Create tools and processes, as well as build and maintain a library, to respond to customer security questionnaires in an accurate and timely manner
* Develop a framework on how to interact with, plan for and respond to internal account managers who manage customer relationships
* Develop processes to manage the review and assessments of Customer contracts for acceptable language; collaborating with Dell Legal as an expert resource in the negotiation of acceptable Security contract provisions/language with the customers legal team
* Define or support reporting and dashboards to provide executive-level insight into the teams performance, showing how the team supports new business revenue and retention of existing revenue
* Build strong relationships with the PSIRT operations team, SDL (Secure Development Lifecycle) teams, product and application engineering teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

The ideal candidate will have some combination of people management, customer service, product knowledge and product security experience.

* 12+ years of related experience, specifically in Product Security Incident Response (PSIRT), Product Security, Security Operations and/or Information Systems with 4+ years managerial/leadership experience
* A true passion for customers and customer success
* Strong process management and project management skills (e.g. planning, organizing, monitoring and reporting on project activities) with ability to prioritize projects, tasks, and deliverables and manage dynamic priorities
* Ability to communicate customer-related issues in business digestible terms
* Ability to foster teamwork and collaboration across organizations and geographies

Desired Requirements

* Prior experience with leading, managing, and driving customer-facing security programs for a large-sized organization, or equivalent experience
* Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
* Proven knowledge of customer service operations and service lifecycle process, tools and metrics
* SANS GIAC and/or PMP certifications

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

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