Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

We do meaningful work every day, leveraging AIGs vast array of financial tools to make a difference in peoples lives. From helping people cope with a severe illness or the loss of a loved one, to turning lifelong dreams such as weddings and college graduations into reality. We help our clients weather the ups and downs of life, ensuring they have a financial cushion that lessens the blow of an unexpected event. Were also there for the triumphs, helping our clients achieve important milestones.

About the role

We want to hear from you today if you can:

* Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
* Lead a team of 15-20 CSR's in a high volume contact center environment.
* Effectively communicate policy information and company procedures to all customers of the firm.
* Become a subject matter expert for your team and your clients. This position will be responsible for coaching performance and uptraining.
* Be able to perform all front-line tasks to help support team.
* Work with senior leaders within the firm and provide timely/accurate reporting on performance of team.
* Meet or exceed all performance contact center metrics for the position.

What we are looking for

* College degree required.
* Advanced interpersonal skills. Proven ability to interact successfully with internal/external customers.
* Customer Service or Call Center experience a plus.
* The ability to simultaneously navigate through multiple computer systems.
* Demonstrated excellence in communication skills, both oral and written.
* Demonstrated high energy level and a positive attitude.
* Ability to make real time decisions in a fast-paced, high-volume environment characterized by ambiguity and change.
* Ability to take initiative and act independently in appropriate circumstances.
* Life insurance industry experience preferred not required.
* Availability to work different shifts between 7am-7pm with flexible start times. Monthly rotation schedule to provide coverage oversight of staff during operating hours.

What our employees like most about working for AIG

* We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
* Our Giving Back policy is at the core of our daily operations and guides our future progress. Dont believe us? We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.
* Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
* Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
* A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company