Job Description

Job Descriptions

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

WHO WE ARE

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

How we work

Our team shares Five core principles for how we work together:

-We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customers expense

-We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. Were committed to learning and growth.

-We take our work seriously but dont take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback.

-We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged.

-We trust in the power of data We know how to create valuable data products for our organization

Job summary

Within the CXT organization, dx Data team has a responsibility of data engineering and data governance for the Comcast data platform. As part of Data Reliability and Operations function of the Big Data domain, we are looking for a Senior Engineer of data reliability operations to be responsible for leading the optimization of our Big Data operational frameworks. This function will continuously improve data quality, internal and external customer support, and maintain the security of the data entrusted to us. Our department is responsible for providing a path to customer support for all Big Data systems, generating metrics and business analytics, and streamlining our monitoring and reporting capabilities. The position involves the coordination of many systems from user interfaces to source data repositories to third party applications. This individual will identify opportunities to streamline the orchestration of incident and change management, support ticketing automation, API integration, configuration management, and metrics reporting across the enterprise data environment. This position will be engaged, accountable and drive delivery execution while collaborating with various stakeholders (Business users, DevOps Teams, Converged Infrastructure Teams, Network, and Information Security teams).

Core responsibilities

Identify opportunities to integrate and automate in the areas of:

-Event detection and incident management

-Change and Release management

-Metrics and KPI reporting

-Stakeholder notifications and communications

-Dependency mapping and cause correlation

-Root Cause Analysis

-Customer Support UI

-Machine learning, fast-fail, self-heal principles

-Implement, test, iterate and document operational solutions

-Drive the systematic adoption of the solutions across the organization through targeted messaging and training

-Measure process adoption in real-time for project management reporting

-Own configuration management database and processes and maintain accurate documentation

-Consolidate competing systems and decommission redundancies

-Manage executive KPI reporting including MTTR, support costs, time spent, platform/product availability, system performance, capacity

-Monitor end user support and facilitate communication across work streams to measure satisfaction in troubleshooting and issue resolution

-Collaborate with the Data Technology teams (Program, Product, Analysts, Data Architecture, Information Governance, Operational Data, Data Acquisition, Analytics and Infrastructure) to support and innovate on the Big Data platforms

Key Skills and Experience

-Incident, Change and Release Management

-ITIL best practices

-Service Now, Evanios, Alerta

-Jira Service Desk, JQL, Opsgenie

-Strong data management experience including Teradata, Hadoop, AWS S3, Kinesis, Kafka, Oracle, SQL, Mongo, Informatica ETL

-Tableau desktop/server

-Strong data visualization, presentation and communication skills

Qualifications:

-BS degree in Computer Science, Information Technology or related field

-Strong team management, vendor management and operations skills

-10-15 years of combined technical experience

-3-5 years building, managing, or operating mission critical and highly available data platforms for 24x7x365 operations

-3-5 years database data management and AWS data services

-3-5 years in financial services, telecommunications or other high data volume environment.

-Strong communication and problem-solving skills

-Detail oriented and passionate about data quality and service quality

-Broad technology skills that translate across many engineering disciplines

-Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment

-Ability to thrive independently with strategic supervision towards long-term goals

-Comfort presenting to critical executive audiences