Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Key activities for the role include but are not limited to: Act as the operational data steward for customer profile data. Perform maintenance tasks on the data in the Ally Customer Master database and work with line of business subject matter experts to address complex data conflicts.

The Position requires one to be willing to tackle difficult issues and resolve conflict across lines of business.

The Work Itself

The Data Management Analyst's responsibilities will include, but not be limited to:

* Perform maintenance functions on data to ensure adherence to standards and policies for maintaining data as defined by the Enterprise Data Governance Office and data stewards across the organization.
* Facilitate sessions and collaborate with business subject matter experts to address complex data issues to design solutions.
* Raise data integrity concerns and risks with leadership as identified and assist in solving them where possible.
* Perform both onboarding data maintenance as well as the ongoing add/update data maintenance functions.
* Work with Customer Information and Analytics (CIA) team, as needed, in developing processes and policies to process data inconsistencies or conflicts to support the business rules established for customer profile data.
* Perform ad hoc analysis as needed, to support research needs from business and technology constituents.
* Assist in the development and maintenance of procedure documentation & performance.
* Escalate and solve urgent situations where quality of customer service is at risk.

The Skills You Bring

The ideal candidate will have the following professional experience and skills:

* Bachelor's Degree or higher
* 2-4 years of experience in analysis or process improvement
* Data analytics experience a plus
* Strong analytical and problem-solving skills working in a fast-paced environment
* Demonstrate collaborative work with cross-functional teams in IT and Operations
* Strong attention to detail
* Ability to collaborate effectively and work as part of a team
* Self-starter comfortable with limited oversight
* Financial Services industry experience, a plus
* Customer Care Operations experience, a plus
* SQL, Excel, & Power BI experience, a plus

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.